Director System Operations Duty

JetBlue Airways Corporation•New York, NY

5d•$150,000 - $170,000•Onsite

About The Position

The System Operations Duty Director will be responsible for directing all facets of the airline’s “day-of” and near-term operating schedule during their on-duty period. The Duty Director, along with their Duty Director peers, will oversee the on-site operations of the System Operations Center (SOC) teams which includes; System Operations, Dispatch, Crew Services, Load Planning and Air Traffic Control (ATC) functions. They will also partner closely with Maintenance Control and Security, who also have support functions within the System Operations Center. The Duty Director will oversee the execution of the flight schedule while ensuring all safety policies and practices are adhered to while meeting the daily operating metrics and goals of JetBlue Airways. The Director System Operations Duty along with their peer Duty Directors, will liaise daily and continuously with the other airline operating groups, including but not limited to Airport Operations, Inflight Operations, Flight Operations, Technical Operations, Customer Support, International Operations, Business Continuity and Emergency Response, as well as the Director of Operations. The Duty Directors are key members of the Leadership team that are dedicated to driving the day-to-day operational integrity of the airline. The Duty Directors are adaptable leaders who are committed to fostering a participative, empowered environment and are skilled at developing relationships at all levels within and outside of the organization. The Duty Directors perform well under stress, are resilient and exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.

Requirements

High School Diploma or General Education Development (GED) Diploma
Seven (7) years aviation experience
Five (5) years’ experience in a manager or higher leadership position
Five (5) years’ experience in a 121 airline System/Network Operations Control Center or Airport Operations Control Center
Strong working knowledge of Crew Services, Dispatch and ATC and their interdependencies, knowledge of Flight and Tech Ops disciplines
Knowledge of Federal Aviation Regulations (FAR)
Knowledge of emergency response procedures
Ability to prepare, present, explain and justify operational decisions
Available for overnight travel (up to 20%)
Able to work flexible hours and rotating shifts
Available for an emergency response to SOC (Long Island City, NY) on weekends, holidays and odd hours with a maximum of two hours’ notice
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Must pass a pre-employment drug test

Nice To Haves

Bachelor’s degree
Valid FAA license in Dispatch, Airline Transport Pilot (ATP) and/or Airframe and Powerplant (A&P)
Fifteen (15) years aviation experience
Ten (10) years’ experience in a 121 airline System/Network Operations Control Center or Airport Operations Control Center
Prior experience working in or with all of the following functions: Dispatch, Crew Services, System Control, Airports, Tech Ops and Flight Ops
Experience participating in emergency response events or drills
Prior experience managing a large operation

Responsibilities

Coordinate cross-departmentally during the daily operation to optimize the system, including decision authority regarding cancellations in accordance with all Federal Aviation Regulations and Operations Specifications as they apply to the JetBlue daily flight schedule
Have operational oversight over all functions within System Operations
Manage the day-to-day operation of System Operations
Ensure operational targets are being met
Ensure team readiness for response to significant irregular operations and emergency events and respond as Incident Director when required
Assist in the development and oversee the implementation and execution of strategic plans and initiatives for the System Operations Control group
Take a significant role in the development of Crewmembers to support their engagement, growth, goal achievement, and development of the succession plan within System Operations
Lead and develop the System Operations Manager on Duty (MOD) team
Facilitate regular operations review meetings with Operations, Customer Experience and Safety leadership
Oversee budget and manpower for the System Operations department
Other duties as assigned