Supervisor System Restoration Operations

Tampa Electric Company•Lutz, FL

About The Position

Responsible for the safe and efficient utilization of employees, equipment, and material in the construction and maintenance of Tampa Electric Company’s (TEC’s) transmission, distribution, substation, lighting, meter and network systems. Core responsibilities include maintaining compliance with IBEW contract for covered employees, completion of the emergency trouble incidents, customer outage responses, assisting with employee training and development, facilitating programs such as safety initiatives, performance reviews (PRs) and positive discipline.

Requirements

High School diploma or GED.
Valid Florida Driver License
Minimum of five (5) years of Journeyman level (or above) Lineworker/Troubleshooter experience.
A thorough understanding of the construction, maintenance and operating facets of TEC’s electrical T&D systems, and TEC’s Safe Work Practices.
Must have the ability to become proficient in TEC’s current work management software system and basic business software.
Demonstrated strong leadership skills, high work standards and high stress tolerance.
Good, planning, organizing, teamwork, oral and written communication skills and the ability to accept, manage, communicate, and facilitate change.
Requires mechanical aptitude and the ability to make successful decisions in high stress situations.

Nice To Haves

Some college or technical-related education
Commercial Driver License, Class A
Two (2) years Crew Leader experience and/or Safety Committee participation, including being the Chairman of the Safety Committee.

Responsibilities

Compliance with all Supervisor accountabilities under the TECO Safety Management System (SMS) while providing employee training, development and coaching in all aspects of troubleshooter duties and responsibilities.
Document and recognize employee performance using Human Resources processes and interaction management techniques on Performance Reviews (PRs) and Individual Development Plans (IDPs). Use appropriate coaching and formal corrective action process (positive discipline) to modify off-target employee behavior.
Monitor employee development and performance in the field through frequent troubleshooter visits. Ensure all work incidents are completed safely and efficiently according to the noted specifications. Provide diverse developmental opportunities for apprentices riding with troubleshooters. Monitor and coach less experienced employees in field techniques and best practices.
Ensure compliance with construction standards on work requests and coordinate work request changes with appropriate TEC personnel. Review troubleshooter paperwork for accuracy and compliance with department standards, company policies and IBEW contract provisions.
Using the principles of continuous improvement as a tool, assign, prioritize, and manage completion of daily scheduled and emergency work. Balance the needs of customers and the company to ensure that work is completed in a safe and cost-effective manner. Ensure approvals in CAD and all paperwork is completed accurately and in a timely manner.
Demonstrate effective communications when handling customer complaints, problems, and other electric service issues. Train troubleshooter personnel to properly interact with customers, both internal and external.
Be responsive to overtime requirements, including availability for rotating on-call duty. Approve daily time sheets and schedule troubleshooter hold-over or emergency overtime.
Interpret and administer the IBEW collective bargaining agreement daily. Assist in handling first step grievances. Proactively anticipate and prevent labor problems.
Miscellaneous duties as assigned.