Supervisor, Supply Chain

Shoppers Drug Mart•Calgary, AB

1d•CA$60,000 - CA$82,500•Onsite

About The Position

Reporting to the Site Director, the Supply Chain Supervisor will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their team within Operations, and to ensure optimal customer service to CPAK clients, the needs of the staff and the organization are met. The Supervisor will provide coaching, and leadership to their team, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will facilitate an efficient, professional and responsible workflow for the team and ensure the successful integration of their team members to the Pharmacy.

Requirements

A minimum of three (3) years of pharmacy work experience.
A minimum of one (1) year of Inventory Management experience.
A minimum of one (1) year of leadership experience; demonstrated ability to manage others and experience building highly effective teams, and a fun and rewarding culture.
Knowledge of current pharmacy operations an asset, however must demonstrate ability to acquire satisfactory working knowledge within 3 months.
Strong computer skills with the ability to navigate through a variety of computer systems quickly.
Ability to work in a fast-paced environment.
Excellent organization and time management skills.
Excellent leadership, communication, customer service, and interpersonal skills.
Team player and able to work with minimal supervision.
High attention to detail.

Responsibilities

Develop and maintain inventory management policies, process and procedures based on industry best practices.
Manage the relationship with Inventory and Procurement teams to provide effective communication of changes to purchase habits as well as resolutions to product shortages, damages, long-term unavailability and discontinued items.
Review clinical and operations initiatives to determine inventory needs, considering current on hand inventory and the required lead times to ensure Central Pharmacy Services can execute on initiatives.
Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box).
Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided.
Monitor and maintain MMS by performing daily Inventory tasks like Holding tanks, updating UPCs, utilizing suggested orders.
Maintain Overstock to ensure the uninterrupted supply of all products.
Track and communicate low stock and out of stock situations according to pharmacy procedures.
Oversee the Inventory workflow processes to effectively prioritize and manage efficiencies within your team.
Oversee the shipping and receiving process.
Ensure daily shipments to stores are shipped accurately and on time.
Communicate with shipping vendors.
Oversee the order confirmation workflow processes to effectively prioritize and manage efficiencies within the team.
Develop and maintain order confirmation policies, process and procedures.
Update receiving sheet on a weekly basis.
Work closely with internal teams to escalate any issues.
Update documentation as new stores are onboarded.
Work closely with cross functional teams within CPS to lead new initiatives for the order confirmation team.
Organize and manage the workloads and priorities of the team.
Provide effective leadership and regular coaching to team members to maximize productivity and their development, and to keep them informed on current and new processes.
Plan and implement the training of new hires.
Ensure the effective completion of all tasks.
Ensure employee compliance with guidelines and standards for the operation.
Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients.
Regularly meet with the Pharmacy Management Team as required, to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations.
Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback, progressive discipline, and annual performance reviews are conducted.
Ensure proper daily staffing levels to optimize performance of the operation and the staff.
Ensure effective integration of new team members to the organization.
Monitor the team’s error rate and follow up as required to minimize any repeat occurrences.