Supervisor, Student Conduct

Western Governors University•Bentonville, AR

1d•Remote

About The Position

The Student Conduct Office (SCO) Supervisor is responsible for leading the Student Conduct Officer team in managing the student referral lifecycle. This role involves managing daily team operations, including hiring, training, and motivating, and calibrating Student Conduct Officers, as well as providing regular coaching and performance feedback. Ensures continuous improvement by identifying and implementing process enhancements in coordination with the Student Conduct Manager, fostering a positive work environment, and supporting escalated student issues to maintain a consistent, fair, and developmental process for students. Focuses on operational effectiveness, continuous improvement, and the alignment of student outcomes across the department.

Requirements

Outstanding verbal and written communication skills
Strong interpersonal and organizational skills
Ability to work independently, analyze problems, and make decisions with multiple factors and considerations
Demonstrated management knowledge to lead, such as work scheduling, prioritizing, and coaching
Ability to work with multiple individuals in various roles on teams
Ability to anticipate how potential obstacles may impact their team and respond accordingly
Understanding of change enablement processes
Ability to routinely manage multiple issues simultaneously in a high-pressure environment
Ability to diligently follow standards and best practices for many different technology areas
Ability to conduct, interpret, and discuss data analysis
Presentations using Technology Systems & Tools
Salesforce reporting (SRM)
Creative Problem Solving
Microsoft Office Suite, Outlook, Microsoft SharePoint
Bachelor’s degree in a related field.
Three years of work experience in student affairs or student conduct.

Nice To Haves

Master’s degree.
Prior supervisory or leadership experience.
Prior experience working in a Student Conduct system.
Prior leadership experience

Responsibilities

Oversee daily activities of Student Conduct Officers, ensuring effective workflow and productivity.
Assist the manager with day-to-day operations, including managing processing queues, setting priorities, balancing each Student Conduct Officer's caseload, delegating responsibilities, and supporting strategic planning and departmental objectives.
Provide daily guidance and communication to team members to ensure relevant and effective student outcomes.
Continuously evaluate processes and suggest improvements for an enhanced student experience throughout the lifecycle of the investigation and adjudication process.
Regularly deliver statistical feedback and coaching on individual Student Conduct Officer performance, promoting skill development and goal achievement.
Ensure team members have adequate training and resources to perform their roles effectively, and update/create training resources and opportunities, as needed.
Write and conduct performance reviews to support skill improvement and career growth.
Address and resolve employee relations issues, promoting a positive work environment.
Ensure compliance with organizational policies and procedures, including operational standards, quality benchmarks, and service delivery.
Recognize and reward high performance while addressing disciplinary or performance issues per company policy.
Prepare and communicate warnings when necessary, and administer corrective actions aligned with organizational standards.
Lead or participate in special projects and ongoing initiatives aimed at process improvement and efficiency.
Develop and implement reward, recognition, and staff development programs to foster motivation and team morale.
Performs other duties as assigned.