Supervisor, Stewarding

Hard Rock Hotel & Casino Ottawa•Rockford, IL

7d•Onsite

About The Position

The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as providing clean service ware and utensils for the entire food and beverage operation. Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. Hires, trains, motivates, evaluates, and manages food and beverage staff to ensure that team members receive adequate guidance and resources to accomplish established department objectives. Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department. Directs the maintenance of cleanliness of the back of the house areas, which include main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements. Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens, and silver which also includes visual inspection to ensure cleanliness and safe transportation. Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Responsible for cleaning and sanitizing work and public spaces. Other duties as assigned.

Requirements

High school diploma or equivalent.
A minimum of three (3) years’ experience as a Steward.
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
Must successfully pass background check.
Must maintain strict confidentiality relative to financial data and casino policies.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Pertinent federal, state, and local laws, codes, and regulations.
Dish machine operation and assembly.
Prior janitorial cleaning experience.
Familiar with handling of cleaning chemicals and compounds and preferred deep cleaning methods.
Kitchen work and equipment usage; familiar with cleaning of all types of kitchen equipment.
Understanding of labor budgets and financial statements.
All operations of the Stewards’ Department.
Demonstrated organizational skills, budgeting experience and full understanding of financials.
Communicate clearly and concisely, both orally and in writing.
Be flexible to work varying shifts and time schedules as needed.
Deliver programs which create a service level of excellence for internal and external guests.
Tie training to the organization’s strategic goals.
Ability to communicate effectively with all levels of employees and outside contacts.
Review and comprehend all necessary documentation.
Inspect and maintain all areas for which are responsible.
Stock and retrieve supplies as needed.

Nice To Haves

Prior supervisory experience preferred.
Prior experience opening new properties/outlets strongly preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Hires, trains, motivates, evaluates, and manages food and beverage staff to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.
Directs the maintenance of cleanliness of the back of the house areas, which include main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas.
Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens, and silver which also includes visual inspection to ensure cleanliness and safe transportation.
Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Responsible for cleaning and sanitizing work and public spaces.
Other duties as assigned.