Supervisor - Sportsbook

Casino and•Biloxi, MS

4d•Onsite

About The Position

This role assists the Race & Sports Book Manager in daily operations, ensuring smooth functioning of the sportsbook. The Supervisor is responsible for explaining wagering rules, approving wagers, managing customer accounts, and overseeing betting odds. They also supervise Mutuel Clerks, maintain knowledge of gaming regulations, and handle guest disputes. Additionally, the role involves training and developing staff, promoting safety, and upholding company policies and values. The ideal candidate will have strong communication, organizational, and problem-solving skills, with the ability to work flexible hours and maintain a professional demeanor.

Requirements

Must project a professional and positive image.
High energy level.
Excellent organizational and time management skills, with the ability to set priorities for self and others.
Good judgment and common sense.
Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
Ability to work all shifts to include weekends and holidays also work 6 day work weeks when required.
Computer literate with knowledge of a variety of software applications including Microsoft Office.
Excellent interpersonal and communication skills (oral & written).
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Ability to effectively analyze and solve problems.
Basic knowledge of mathematics, including statistics.

Responsibilities

Assists the Race & Sports Book Manager in daily operations.
Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
Approves over the limit wagers for the property in absence of manager and approve low-limit comps as permitted by jurisdictional gaming regulations.
Approves and refuses wagers from customers.
Updates and maintains all customer sheets.
Monitors all monies being wagered and updates the betting odds according to company policy.
Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
Supervises Mutuel Clerks.
Maintains & continually updates knowledge of regulations set forth by the Mississippi Gaming Commission and all government agencies.
Knows and abide by Hard Rocks policies, procedures, internal controls and courtesy guidelines.
Performs all duties in accordance with state gaming regulations.
Handles guest disputes quickly and effectively within the level of their authority.
Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
Promotes safety awareness to minimize work related injuries.
Maintains knowledge of property information.
Upholds the Mission Statement.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock values and mottos.
Ensures that daily promotions are communicated.