Supervisor, Speciality

Johnson & Johnson Innovative Medicine • Raynham, MA

5d • Hybrid

About The Position

DePuy Synthes is recruiting for a Supervisor, Specialty in Raynham, MA. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Job Overview The Supervisor, Specialty leads a team responsible for managing complex, high‑touch customer requests and specialty processes that require advanced product, pricing, or contractual knowledge. This role plays a critical part in delivering an exceptional customer experience, supporting revenue protection, and ensuring accurate execution of specialized transactions. The Supervisor partners closely with Sales, Customer Service, Finance, and Supply Chain teams to resolve issues efficiently while driving process consistency and continuous improvement.

Requirements

• Bachelor’s degree in Business, Operations, Finance, Supply Chain, or a related field.
• 4–6 years of experience in specialty operations, customer service, order management, or related functions.
• Prior experience supervising or leading employees or work teams.
• Demonstrated ability to manage complex processes and resolve escalated issues.
• English (required).

Nice To Haves

• Advanced degree or relevant professional coursework.
• Experience in a regulated industry such as medical devices, healthcare, or life sciences.
• Familiarity with ERP, CRM, or order‑to‑cash systems.
• Experience supporting specialty pricing, contracts, or non‑standard customer arrangements.
• Experience driving process improvement initiatives.
• Knowledge of Lean, Six Sigma, or continuous improvement methodologies.
• Strong analytical, problem‑solving, and decision‑making skills.
• Effective written and verbal communication skills.
• Ability to work collaboratively across functions in a fast‑paced environment.
• Lean, Six Sigma, or operations‑related certifications (preferred).

Responsibilities

• Supervise, coach, and develop a team handling specialty customer transactions and escalated requests.
• Ensure accurate and timely execution of specialty processes in alignment with policies, procedures, and service level expectations.
• Act as an escalation point for complex or non‑standard customer issues requiring advanced analysis or cross‑functional coordination.
• Monitor performance metrics and workload trends to ensure operational efficiency and service quality.
• Partner with Sales, Finance, Customer Service, and Supply Chain teams to resolve issues and prevent recurrence.
• Support documentation, training, and standardization of specialty processes.
• Identify and implement continuous improvement opportunities to enhance customer experience and operational effectiveness.
• Ensure compliance with internal controls, audit requirements, and company policies.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level