Supervisor, Specialty Pharmacy Support Services

Navitus Health Solutions, LLC•,

1d•$56,805 - $68,441•Remote

About The Position

Lumicera is adding a Supervisor, Specialty Pharmacy Support Services to manage the day-to-day operations of a team of either Reimbursement or Intake Specialists. Under the general direction of the Associate Manager, Pharmacy Services, the Supervisor monitors productivity and performance standards, plans and directs workflow and project assignments, and oversees production volume to ensure service standards are met. The Supervisor participates in hiring, training, and evaluating staff, and ensures the team adheres to corporate attendance and employment policies. In partnership with the Associate Manager, Pharmacy Services, this role develops team policies, procedures, and business work plans, identifies operational improvements, trains staff, and intervenes as needed to maintain strong customer service and meet turnaround-time standards.

Requirements

Bachelor’s degree or equivalent experience preferred.
Certified Pharmacy Technician (CPhT) certificate required when overseeing Intake Specialists.
2–5 years of experience; previous experience in a pharmacy setting preferred.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong knowledge of current pharmacy regulations.
Participate in, adhere to, and support compliance program objectives.
Ability to interact consistently, cooperatively, and respectfully with other employees.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
Previous experience in a pharmacy setting preferred.

Responsibilities

Schedule and monitor staff and day-to-day workflow.
Develop employees’ skills, evaluate performance, and provide feedback; oversee the resolution of employee relations matters; participate in hiring, training, and staff evaluation.
Develop, track, and monitor employee compliance with quality, service, and production standards.
Monitor task turnaround times to ensure internal standards and client performance guarantees are met.
Assist the Associate Manager, Pharmacy Services, in monitoring costs to ensure compliance with cost goals.
Address staff concerns and day-to-day operational, system, customer service, quality, and professional issues.
Work in production as needed.
Implement programs and process improvements to enhance internal and external customer service; work with the Associate Manager, Pharmacy Services, to analyze pharmacy operations and efficiencies.
Serve as an escalation point for issues requiring greater expertise or discretion.
Represent pharmacy operations and service in cross-functional meetings and projects.
Participate in continued quality improvement and quality meetings as necessary.
Perform other duties as assigned.