Specialty Pharmacy Supervisor of Patient Services
About The Position
Are you a pharmacy professional who thrives in a leadership role and is passionate about improving patient care, team performance, and operational excellence? We are seeking a Supervisor of Patient Services to support and develop a high-performing team while driving workflow efficiency, collaboration, and service excellence across our patient services operations. In this role, you will partner closely with the Manager of Patient Services to oversee daily operations, evaluate productivity and workflows, mentor team members, and help ensure exceptional support for both patients and internal stakeholders.
Requirements
- High school diploma or equivalent
- 3+ years of pharmacy technician experience
- 1+ years of Pharmacy Liaison experience preferred
- State registration and national CPhT certification required (or obtained within an agreed timeframe)
- Strong leadership and coaching abilities
- Excellent organizational skills and attention to detail
- Outstanding interpersonal and communication skills
- High integrity and professionalism
- Dependable, collaborative, and patient-focused
- Proficient in Pharmacy Operating Systems, EMRs, and Microsoft Office
- Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms.
Responsibilities
- Lead, coach, and develop a team of up to 10 FTEs
- Review staff messaging and Epic pools to ensure timely completion of work
- Support FFT communications and resolve delivery slip concerns
- Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons
- Monitor PA Log activity and identify operational gaps
- Evaluate TelemetryRx completion and coordinate coverage as needed
- Observe workflows and provide coaching and performance feedback
- Assist with weekly staff meetings and rollout kickoff calls
- Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff
- Recommend and implement workflow improvements in partnership with the Manager of Patient Services
- Identify opportunities to enhance patient interactions and operational efficiency
- Support onboarding and new-hire access requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
