Supervisor, Specialty Pharmacy Services

CVS Health

1d•$43,888 - $85,068

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As the Specialty Generics Operations Team Supervisor, you will leverage strong organizational and interpersonal skills to lead and manage a team focused on Specialty Generics optimization. This role includes oversight of Pharmacy Service Representatives (PSRs), Benefits Verification (BV) representatives, Work-in-Progress (WIP) representatives, and technicians to ensure efficient and compliant operations. The supervisor will be responsible for staff training and development, problem-solving and follow-up, performance monitoring and evaluation (including corrective action when necessary), and data collection and report preparation to support operational goals.

Requirements

Demonstrated mastery of Benefits Verification (BV) functions
Ability to effectively train and mentor others
Serves as a Subject Matter Expert (SME) for both internal and external partners
Working knowledge across multiple functional areas, including PSR workflows, conversion activities, and Tech and Pharmacist (RPh) support functions
5+ years of leadership experience
Pharmacy Technician license or certification required, based on assigned duties and applicable state pharmacy regulations
Verifiable High School Diploma, GED, or equivalent required

Nice To Haves

Ability to maintain a flexible schedule, including evenings, weekends, and on-call responsibilities
Strong communication skills, with the ability to respond to inquiries or complaints from customers, regulatory agencies, and business partners
Proven ability to present information clearly and effectively to both internal and external stakeholders
Analytical skills, with the ability to interpret data, apply basic financial principles, and analyze performance metrics
Demonstrated problem-solving skills, with the ability to manage multiple variables in standardized environments
Ability to interpret and apply technical instructions and operational guidelines
Experience analyzing and addressing performance issues, including coaching and corrective action
Ability to work effectively under pressure in a fast-paced, customer-focused environment
Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Responsibilities

Participating in the hiring process
Providing ongoing guidance, coaching, and direction to staff
Managing team schedules
Ensuring adherence to standard operating procedures (SOPs)
Staff training and development
Problem-solving and follow-up
Performance monitoring and evaluation (including corrective action when necessary)
Data collection and report preparation to support operational goals