Supervisor Special Investigations

GEICO • Richardson, TX

5d • Hybrid

About The Position

In this leadership role, you’ll guide and support critical Special Investigations Unit (SIU) functions—including risk assessment, program management, investigative operations, and process improvement. You’ll lead a team focused on identifying and preventing fraud while ensuring work is completed efficiently, accurately, and in compliance with regulations. This position is a hybrid position and will be located at our Richardson TX office.

Requirements

• 1 year of prior SIU experience
• Strong leadership and people management experience
• Ability to manage complex investigations and make sound decisions
• Strong analytical and problem-solving skills
• Excellent communication and coaching abilities
• Ability to prioritize, multitask, and work in a fast-paced environment
• High attention to detail and organizational skills
• Comfort handling complex situations and resolving conflicts

Nice To Haves

• Prior SIU supervisory experience
• Experience working with law enforcement or regulatory agencies

Responsibilities

• Lead and develop your team: Hire, coach, and support SIU associates. Provide performance feedback, guide career development, and make decisions on compensation, promotions, and, when needed, corrective action.
• Drive operational excellence: Ensure work is completed accurately and on time by providing direction, removing obstacles, and prioritizing team efforts.
• Oversee fraud investigations: Guide investigations into suspected fraud, ensuring thorough, compliant, and timely case handling.
• Leverage data and insights: Oversee the use of information and analytics to assess credibility, identify patterns, and support investigative outcomes.
• Partner with external agencies: Serve as a key point of contact with law enforcement, NICB, and other investigative organizations. Coordinate referrals and support criminal case development.
• Coach and train others: Provide ongoing training and mentoring to your team, and educate broader business partners on fraud prevention and security best practices.
• Ensure compliance and reporting: Oversee state-specific requirements, fraud plans, and reporting obligations. Ensure all investigative activity aligns with regulatory standards.
• Guide case decisions and outcomes: Help determine next steps in investigations, including escalation, restitution, or prosecution.
• Support analytics and auditing functions: Oversee investigative analytics and centralized auditing teams to ensure adherence to company guidelines and processes.
• Collaborate and adapt: Contribute to broader team goals and take on additional responsibilities as needed.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
• Accrue Paid Time Off immediately
• 13 paid holidays annually (8 fixed, 5 floating)
• 401(k) with up to 6% match, vested immediately
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually)
• GEICO Flex, additional weeks annually to work off-site

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed