Supervisor - Special Events and Promotions
About The Position
This role fosters an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere. The position enthusiastically promotes Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations. The Supervisor adheres to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals, and performs duties associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program. This role assists in the development and planning of programs related to special events, promotions, entertainment, awareness, and media, and is responsible for setting up and implementing all programs, promotions, and events. The Supervisor also assists in preparing submissions for IGB approval, ensuring accuracy of documentation, and assists in the creation and verification of promotional offers with casino systems. Additionally, the role assists in the execution of social media and digital media content strategy and implementation. Other duties may be assigned.
Requirements
- Must be 21 years of age or older
- Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
- Must have a high school diploma or equivalent
- Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations
- Excellent written and verbal communication skills
- High-level customer service skills are required
- Must be able to work weekends, weeknights, and holidays
Responsibilities
- Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
- Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
- Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
- Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
- Assists in the development and planning of programs as they relate to special events, promotions, entertainment, awareness and media.
- Responsible for setting up and implementing all programs, promotions, and events.
- Assists in the preparation of submissions for IGB approval to ensure the accuracy of all necessary documentation as it pertains to each event.
- Assists in the creation and verification of promotional offers with casino systems.
- Assists in the execution of social media and digital media content strategy and implementation.
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
