Supervisor (Spanish)

Manhattan DA•New York, NY

1d•Onsite

About The Position

The New York County District Attorney’s Office has an immediate opening for a Bi-lingual Spanish Speaking Supervisor in the Early Engagement Case Support Unit (EECU). In this position, the Bi-lingual Spanish Speaking Supervisor is responsible for daily oversight of the EECU, obtaining signed supporting depositions, assisting victims in understanding the criminal justice system, referring for advocacy and counseling services, provides information regarding crime victims’ rights in Spanish, while supporting the Early Engagement Case Support Unit.

Requirements

Bachelor’s degree from an accredited college and minimum three (3) years of supervisory experience.
Must possess high fluency in Spanish & English both oral and written
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Nice To Haves

Excellent interpersonal and communication skills required
Familiarity with the criminal justice system preferred
Ability to demonstrate a high level of confidentiality and sensitivity to victim issues a must
Ability to handle high caseload and set priorities
Excellent engagement, and assessment skills needed
Proficient in Microsoft Word, Excel, and Access
Ability to work with frequent interruptions and adapt to changes in workflow
Ability to follow directions and apply proper policies, procedures, and guidelines
Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment
Must be able to perform under pressure in a fast-paced environment

Responsibilities

Directly supervise Specialized Engagement Specialists and non-specialized Engagement Specialists assigned to the Deputy Director; supervise PES, OPS, and the Unit Specialist in the absence of the Assistant Supervisor.
Assists with daily intake for CES staff
Monitors weekly intake schedule
Creates and manages the monthly staff remote/late-night/vacation calendars
Co-lead on all IT matters
Produces quarterly/annual reports on number of supporting depositions received via Specialized ES
Co-lead trainer of new EECU staff in the department
Translate complaints and supporting depositions to victims & witnesses and Complete and file the Affidavit of Translation (AOT) Form
Train new staff on the Affidavit of Translation (AOT) Form
Responsible for staff development (i.e. Talking Points), and staff interviewing
Consult with Deputy Director and Director on sensitive cases, or cases needing legal advisement
Is a member of the EECU management team
Assist EECU Director with special projects
Represent the Unit at DANY sponsored community events
Maintains a small caseload and contacts victims and witnesses to obtain a supporting deposition
Mail, fax, e-mail the supporting deposition to victims
Inform victims of the wide range of services available to them through SSB
Explain criminal justice system and provide case information, and ensure that clients are knowledgeable about their rights
Ensure follow-up is completed on all cases
Assist victims with orders of protection and registration for notification of inmate release
Liaise with victims and Assistant District Attorneys, and provide essential information
Ability to handle high caseload and set priorities.
Establish rapport, with each victim, in a professional customer service-related approach
Perform designated tasks under pressure in a fast-paced environment
Detail oriented and self-motivated and able to multi-task
Responds promptly to incoming calls and e-mails, including the ‘rollover’ line and voicemails
Handle heavy volume of crisis and information calls and forward to the appropriate department of DANY/SSB
Strong attention to detail and follow-up
Works collaboratively and cooperatively with staff in a team-oriented environment
Strong organizational and computer skills
Professional interaction with all levels of staff, victims, witnesses and law enforcement personnel.
Perform related tasks as assigned