Supervisor, Solutions Center - Financial Services

Nationwide • Columbus, OH

11h • $71,000 - $107,000 • Hybrid

About The Position

Nationwide is seeking a skilled, relationship-focused Supervisor to oversee daily team operations in a fast-paced, consultative environment. The Supervisor develops people and business relationships, supports exceptional customer experiences, guides associate development, and serves as a resource for complex and sensitive business matters. The role requires strong written and verbal communication, sound judgment, emotional intelligence, and the ability to handle escalated inquiries and complaints professionally, empathetically, and discreetly.

The position is intended to be based in Columbus, Ohio, or Scottsdale, Arizona, with a hybrid schedule requiring at least two days per week in the office. Remote applicants with critical industry skills and relevant experience may occasionally be considered. The role is exempt and not eligible for overtime. The anticipated application deadline is November 20, 2026, though the posting may close earlier.

Requirements

• Six years of experience in customer service and sales, including experience leading or supervising a team of service and/or sales professionals.
• In-depth knowledge of products, sales and support techniques, distribution channels, sales best practices, and the management and training of sales professionals.
• Excellent verbal and written communication skills for connecting with customers and producers and supervising a team.
• Supervisory, communication, and training skills.
• Willingness to obtain Series 6 within 120 days of hire and Series 26 and Series 63 within 180 days of hire.
• FINRA Series 6 license highly preferred at the time of application; SIE, Series 6, and Series 26 may be required depending on the assigned business unit.

Nice To Haves

• Undergraduate degree in finance, business administration, insurance, economics, or communications.
• FINRA Series 6 license at the time of application.

Responsibilities

• Supervise team activities, including assigning and monitoring work, handling associate matters, conducting team and one-on-one meetings, and overseeing asset retention efforts.
• Collaborate with associates to establish individual objectives and development plans and monitor their progress.
• Address and supervise crucial, escalated inquiries from multiple distribution channels.
• Manage performance according to Nationwide standards; provide mentorship, feedback, recognition, and career development assistance.
• Identify improvement opportunities, implement development plans, review call effectiveness, and manage performance.
• Lead case design, business consultations, product updates, training, product rollouts, education, and support.
• Help associates identify customers’ underlying questions and provide consultative expertise.
• Resolve complex issues using appropriate resources and act as a subject matter resource when the team lead is unavailable.
• Understand the market and competitors to help achieve desired outcomes.
• Develop team proficiency with multiple technology systems and programs, encourage social media use, and use virtual technology to improve customer and financial professional experiences.
• Communicate, support, and implement business unit and product strategies at the operating level.
• Provide input to budget development and manage expenses.
• Partner with the training area to analyze training opportunities, recommend training needs, and deliver training when necessary.
• Represent the area or department on committees and projects.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and short- and long-term disability coverage.
• Paid time off, including a minimum of 18 days per full calendar year for newly hired associates, prorated quarterly based on hire date.
• Nine paid holidays.
• Eight hours of Lifetime paid time off.
• Eight hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed