Supervisor - SOC Move Team

United Airlines•Newark, NJ

4d•$80,236 - $98,066•Onsite

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. The Supervisor is responsible for helping the Move Team Mgr. with the management of the Move team employees and operation and maintains current understanding of the scope of work for move team operations. Develop standard operating procedures for the safe efficient execution of all move team responsibilities. Hiring/ Training Move Team employees and also responsible for maintaining employee skills in accordance with United Airline policies. Responsible for safety, security, and regulatory compliance and training; ensures move team programs and initiatives comply with DOT, FAA, and corporate regulations including mandatory compliance training. Provides feedback and documentation to Move team Manager to support regularly scheduled performance reviews with employees to maintain expected performance levels. Collaborates with cross-divisional leadership to define and resolve operational problems or issues related to aircraft movement. Supervisor maintains current understanding of the scope of work for the move team operations; Assign and rotate employees between different roles each day. Data collection to show total moves and APU run times to present to Sr. Leadership. Identify safety risk and produce a safety bulletin to correct hazards. Safety, security and regulatory compliance and training. Oversight for maintaining employee skills in accordance with United Airlines policies. Mocha Audits. Manages the oversight of employee training and intervenes as needed. Ensures move team programs and initiatives comply with FAA, DOT, and corporate regulations. Coordinates business with pertinent entities such as Ramp, MWAA, and UAX partners. Completes performance reviews with employees related to preventing injuries, damage and GSE knowledge. Collaborates with cross-divisional leadership to define and resolve operational problems or issues related to aircraft movement. Knowledge with investigating Injuries, damage, GSAP etc. Collaterals - Shift Bids, hiring of Overtime, vacation bid, Mocha's, training, GSE etc.

Requirements

Airport Operations
Ability to work in harmony with other team members across the organization to create a collaborative work environment.
Comfortable leading 12 - 14 employees per shift.
Airport ID, background check for customs and TSA
Valid state-issued driver's license
Able to hold a non-movement license from the airport, test required.
High school diploma, GED or equivalent education
2+ years experience in Hub operations
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Knowledge of operations, management, and logistics principles
RTS knowledge
Microsoft Word, Excel, PowerPoint
Knowledge of ETA, frontline scheduler
SRA experience
Advanced Excel
Bachelor’s degree in aviation management, operations, logistics, or a related field of study
Operational leadership experience in a hub environment
Experience leading and influencing a team

Responsibilities

Help the Move Team Mgr. with the management of the Move team employees and operation.
Maintain current understanding of the scope of work for move team operations.
Develop standard operating procedures for the safe efficient execution of all move team responsibilities.
Hire and train Move Team employees.
Maintain employee skills in accordance with United Airline policies.
Ensure safety, security, and regulatory compliance and training.
Ensure move team programs and initiatives comply with DOT, FAA, and corporate regulations including mandatory compliance training.
Provide feedback and documentation to Move team Manager to support regularly scheduled performance reviews with employees to maintain expected performance levels.
Collaborate with cross-divisional leadership to define and resolve operational problems or issues related to aircraft movement.
Assign and rotate employees between different roles each day.
Collect data to show total moves and APU run times to present to Sr. Leadership.
Identify safety risks and produce a safety bulletin to correct hazards.
Oversee maintaining employee skills in accordance with United Airlines policies.
Manage the oversight of employee training and intervene as needed.
Coordinate business with pertinent entities such as Ramp, MWAA, and UAX partners.
Complete performance reviews with employees related to preventing injuries, damage and GSE knowledge.
Investigate injuries, damage, GSAP etc.