RMR Winter 26/27 Snow School - Management - Supervisor, Snow School
About The Position
The Mountain Sports School Schedule Supervisor is responsible for the successful daily operations of instructor scheduling and lesson flow throughout the winter season. This includes managing the full scheduling process, dispatching instructors at morning lineup, welcoming groups back at the end of lessons, handling last‑minute changes, and ensuring all schedule updates are accurately posted and communicated. The Supervisor supports the Mountain Sports School Manager with day‑to‑day operational needs and acts as a key point of contact for instructors and guests regarding schedule‑related matters.
Requirements
- Work eligibility in Canada – can provide work permit and SIN documentation
- Minimum Level 2 instructor certification
- Minimum 2 seasons of Snow School supervisory or leadership experience
- Minimum 3 seasons of experience as a ski or snowboard instructor
- Strong computer skills — Microsoft Office, scheduling tools, POS systems
- Passion for the mountains, guest service, and the sport
- Ability to work outdoors in all weather conditions
- Office administrative experience
- Bondable, with a criminal record check less than 3 months old for new staff
- Fluency in English, second languages are an asset
Responsibilities
- Create, adjust, and maintain the instructor schedule for all lesson products daily
- Send instructors and groups efficiently and professionally during morning line-up dispatch
- Welcome instructors and guests back, confirm lesson completion, and record updates at end of day
- Manage sick calls, time‑off requests, and unexpected operational needs
- Adjust groupings based on ability, numbers, or operational changes.
- Ensure the finalized schedule is communicated clearly and on time daily
- Assist instructors with questions, concerns, and operational guidance
- Guest communication related to scheduling or lesson flow
- Support the Mountain Sports School Manager with daily snow school operations
- Other duties as required
Benefits
- Free Season pass
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
