Supervisor Signature Vacations

Hilton Grand Vacations•Las Vegas, NV

About The Position

The Supervisor manages daily production and leads a team to meet and exceed quotas and monthly objectives for the department in budgets, tour flow, and volume per guest expectations. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. The company's success is built upon its Team Members.

Requirements

High School Diploma or equivalent.
A minimum one (1) year of supervisory experience in the sales and marketing field required.
Able to work in a fast-paced environment.
Computer proficiency in Microsoft Word, Excel, and Outlook.
Understand how to develop and implement business strategies.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.

Responsibilities

Manages the process of activations, confirmations, and verifications in compliance with Company and departmental policies.
Meets established minimum target goals, per week, for activators, confirmations, and servicing of inbound calls and outbound calls.
Acquires and maintains working knowledge of all resorts, Company products, and services as they relate to marketing and the Company as a whole.
Leads the department training objective, inclusive of preparing training materials, coordinating the training curriculum, and delivery and execution of the training.
Prepares and leads training sessions and pre-shift meetings when assigned.
Responsible for training new team members in department regarding service expectations and operational functions.
Prepares and administers disciplinary actions.
Assists in the production of departmental work schedules.
Ensures compliance and maintenance of timekeeping and system for team members.
Reports to management on priorities and activities of the Customer Service department.
Maintains a level of accuracy set by management on all data entry tasks of teams.

Benefits

Day 1 Benefit Eligibility
Driven base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Daily Pay Option Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement