Signature Experience Specialist

Renewal by Andersen of CNY • Syracuse, NY

1d

About The Position

🌟 Join Our Team as a Signature Experience Specialist 🌟 Where Exceptional Service Meets Craftsmanship Are you passionate about creating unforgettable customer experiences? Do you thrive in a fast-paced, people-first environment where every interaction matters? If so, we want YOU to be the heartbeat of our customer journey. We’re a premier window and door installation company dedicated to delivering not just high-quality products—but a signature experience from start to finish. As our Signature Experience Specialist , you’ll be the trusted guide for our customers, ensuring every project is smooth, seamless, and truly exceptional. 🚪 What You’ll Do As the main point of contact for our customers, you’ll play a vital role in bringing their home improvement visions to life: Be the Customer Champion (70%) Guide customers through every stage of their project—from post-sale to final installation—ensuring they feel informed, valued, and delighted. Coordinate & Communicate (30%) Manage installation schedules, update account statuses, and ensure every project stays on track with clear, proactive communication. Drive Insights (10%) Report weekly on customer feedback, job progress, and satisfaction metrics (including NPS), helping us continuously elevate our service.

Requirements

• 3+ years of customer service experience (home improvement industry a plus!)
• Exceptional communication and relationship-building skills
• A natural ability to multitask, stay organized, and think on your feet
• Empathy-driven problem solving and conflict resolution skills
• A positive, adaptable mindset in a dynamic environment
• Experience with Salesforce and Microsoft Office (especially Excel) is a bonus
• Bachelor’s degree preferred, but not required

Responsibilities

• Deliver a top-tier, white-glove customer experience
• Act as the liaison between customers, sales, and internal teams
• Oversee installations from kickoff to completion and final payment
• Conduct post-installation follow-ups and gather meaningful feedback
• Manage surveys, reviews, and customer satisfaction programs
• Welcome guests and customers into our showroom with energy and professionalism
• Partner with sales teams to ensure a seamless post-sale experience
• Schedule installations and coordinate with crews for optimal results
• Turn happy customers into brand advocates through referrals and reviews

Benefits

• Be part of a company that values people, quality, and excellence
• Make a real impact on customers’ homes—and their happiness
• Work alongside a team that celebrates wins and supports growth
• Opportunities to develop professionally in a thriving industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees