Signature Experience Specialist
About The Position
We’re a premier window and door installation company dedicated to delivering not just high-quality products—but a signature experience from start to finish. As our Signature Experience Specialist, you’ll be the trusted guide for our customers, ensuring every project is smooth, seamless, and truly exceptional. As the main point of contact for our customers, you’ll play a vital role in bringing their home improvement visions to life: Be the Customer Champion (70%) Guide customers through every stage of their project—from post-sale to final installation—ensuring they feel informed, valued, and delighted. Coordinate & Communicate (30%) Manage installation schedules, update account statuses, and ensure every project stays on track with clear, proactive communication. Drive Insights (10%) Report weekly on customer feedback, job progress, and satisfaction metrics (including NPS), helping us continuously elevate our service.
Requirements
- 3+ years of customer service experience (home improvement industry a plus!)
- Exceptional communication and relationship-building skills
- A natural ability to multitask, stay organized, and think on your feet
- Empathy-driven problem solving and conflict resolution skills
- A positive, adaptable mindset in a dynamic environment
Nice To Haves
- Experience with Salesforce and Microsoft Office (especially Excel) is a bonus
- Bachelor’s degree preferred, but not required
Responsibilities
- Deliver a top-tier, white-glove customer experience
- Act as the liaison between customers, sales, and internal teams
- Oversee installations from kickoff to completion and final payment
- Conduct post-installation follow-ups and gather meaningful feedback
- Manage surveys, reviews, and customer satisfaction programs
- Welcome guests and customers into our showroom with energy and professionalism
- Partner with sales teams to ensure a seamless post-sale experience
- Schedule installations and coordinate with crews for optimal results
- Turn happy customers into brand advocates through referrals and reviews
Benefits
- Be part of a company that values people, quality, and excellence
- Make a real impact on customers’ homes—and their happiness
- Work alongside a team that celebrates wins and supports growth
- Opportunities to develop professionally in a thriving industry
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
