Supervisor, Service Delivery

American Red Cross • Denver, CO

8d • $60,000 - $80,000 • Onsite

About The Position

Responsible for the daily operations of the Inventory and Distribution Department. Hire and supervise staff. Participate in education and training activities. Ensure compliance with safety policies and procedures in the work area and always use applicable protective equipment to prevent exposure to potentially infectious blood and body fluids. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.

Requirements

• Bachelor’s degree preferred.
• Minimum of 3 years of related experience or equivalent combination of education and experience.
• At least 1 year of supervisory or lead experience.
• Strong communication and customer service abilities.
• Knowledge of blood products and supplies.
• Ability to work collaboratively with diverse internal and external stakeholders.
• A combination of education and experience may satisfy requirements, provided the total years meet the minimum. Management experience cannot be substituted.

Nice To Haves

• Experience in pharmaceutical manufacturing is a plus.

Responsibilities

• Direct daily operations of the work unit to ensure efficiency and effectiveness.
• Supervise staff and volunteers, including hiring, training, coaching, engagement, performance evaluation, and disciplinary actions.
• Ensure team competency through ongoing training and certification.
• Prepare work schedules and ensure adequate coverage for assigned shifts.
• Monitor work processes for accuracy and efficiency.
• Ensure adherence to federal and state regulations, as well as regional policies.
• Conduct supervisory reviews of documentation and oversee invoice reconciliation and timely bill payments.
• Maintain accurate electronic and physical inventory records.
• Ensure quality and quantity goals are met within required timelines.
• Lead efforts in documenting, investigating, and resolving errors, issues, and customer concerns.
• Drive continuous process improvement and manage suspect product/sample protocols.
• Support validation of hardware, software, instrumentation, and procedures.
• Serve as a departmental expert on applicable computer systems and maintain required records.

Benefits

• Medical, Dental, and Vision Plans
• Health & Flexible Spending Accounts
• Paid Time Off: Starting at 15 days annually (based on role and tenure)
• Holidays: 11 paid holidays (6 core + 5 floating)
• 401(k) with up to 6% employer match
• Paid Family Leave
• Employee Assistance Program
• Short & Long-Term Disability Insurance
• Service Awards and Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager