Shift Supervisor, Security Operations Center

GEICO•Bethesda, MD

64d•Onsite

About The Position

The GSOC Team Lead provides operational, administrative, and direct support to GSOC operators. This role will enhance GSOC effectiveness by improving incident coordination, operational support, and professional development for GSOC operators. GEICO offers a rewarding career where ambitions are met with endless possibilities. Every day, GEICO honors its iconic brand by offering quality coverage to millions of customers and being there when they need us most. GEICO thrives on relentless innovation to exceed customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join GEICO, the company wants you to feel valued, supported, and proud to work there. This is reflected in the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Requirements

Experience with real-time monitoring, incident management, and crisis response.
Proficiency in security platforms, access control systems, incident management applications, and video surveillance systems.
Familiarity with OSINT techniques, threat monitoring, and crisis management.
Strong situational awareness skills and an ability to analyze active threat intelligence.
The ability to follow and improve guidelines for emergency response, crisis communication, and incident escalation.
Associates/Bachelor’s degree in Cybersecurity, Information Security, Information Technology, Information Systems, Security Management, Risk Management, Cyber Defense, Digital Security, Cyber Intelligence, Security Studies or in a related field or equivalent work experience required.
1-2 years of experience in a SOC/GSOC environment.

Responsibilities

Lead in daily SOC operations and provide task management and operational oversight.
Manage user accounts, roles, and permissions across the application portfolio.
Monitor and report on system health concerns for alarms, access control, surveillance, incident management, and other security systems.
Supervise the Security Operations team to ensure seamless and continuous GSOC support.
Validate that operator actions align with runbook and site-specific requirements.
Coordinate with site security, facilities, REFM, IT, HR, Legal, Comms, and business leadership as required to handle Crisis events.
Apply escalation matrix consistently and promptly per policy.
Assume Incident Commander role for Crisis-level incidents per escalation policy.
Maintain a communication cadence during evolving incidents and crisis events as needed.
Support operators in compiling situational reports and incident summaries.
Ensure timely triage, categorization, and prioritization of alerts and cases.
Provide oversight of incident documentation workflows, proper escalation channels, and resolutions.
Coordinate production and delivery of emergency notification and mass communications.
Conduct post crisis/incident reviews to identify process improvements.
Assist in creating, updating, and conducting training material with GSOC Operators.
Assist in onboarding new GSOC staff and training to include tools, procedures, policies, escalation expectations.
Perform and track onboarding sessions for new GSOC operators along with refreshers with existing staff.
Conduct scenario-based drills (active threat, severe weather, bomb threat, medical emergency, workplace violence) for operators on processes and crisis response.
Identify gaps in SOPs discovered during real incidents and propose revisions.