Supervisor, Scheduling

WelbeHealth•Stockton, CA

1d•$70,304 - $89,535•Onsite

About The Position

WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. The Supervisor, Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service. Requires working onsite. This role is different because the Supervisor, Scheduling at WelbeHealth: Has the opportunity to grow and strengthen their leadership and operations expertise within a structured, supportive healthcare environment Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care

Requirements

High school diploma or equivalency required
Minimum of two (2) years of experience in healthcare scheduling or operations
Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required
Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams

Nice To Haves

associate or bachelor’s degree in healthcare administration or operations management preferred
Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members preferred
healthcare leadership experience involving medical appointment scheduling

Responsibilities

Provide operational oversight and ensure timely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols
Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants
Ensure quality assurance by reviewing and auditing scheduling data for accuracy, completeness, and compliance
Participate in administrative and compliance tasks with the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements
Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities and workflows
Monitor team productivity, accuracy, and adherence to scheduling policies and performance standards
Reinforce WelbeHealth’s commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic