Supervisor, Sample and Reagent Management

New York Blood Center Enterprises•Providence, RI

11d•Onsite

About The Position

Responsible for the operation of their designated team in accordance with established Standard Operating Procedures (SOPs), applicable sections of the Code of Federal Regulations (CFRs), with emphasis on Good Manufacturing Practices (GMPs), the Clinical Laboratory Improvement Act of 1988 (CLIA), and applicable policies, procedures, and quality initiatives. Provides day-to-day supervision of personnel, operations, and workflow of the pre-analytical donor testing laboratory and donor testing inventory system. Responsible for the engagement of Laboratory Testing Assistant staff through proper personnel management, training, development, and evaluation. This position also has general management responsibilities such as payroll approval, scheduling, inventory and ordering of supplies. Supports and promotes organizational goals, mission, and vision. Contributes to a culture that aligns with organizational values.

Requirements

Knowledge of AABB, FDA and OSHA regulations
Working knowledge of Microsoft Suites
Comprehend and apply clinical laboratory procedures and theory.
Working knowledge of LIS and BECS
Working Knowledge of all institutional and personnel policies, confidentiality, and Good Manufacturing Practices (cGMP)
Written and oral communication skills and computer input/retrieval
Attention to detail and organizational skills
Accurate in transcription of numbers
Decision making
Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds
Demonstrate reliability and strong work ethic
Resolve problems and customer concerns
Maintain composure under pressure
Work in a team environment or independently
Work irregular hours or overtime as dictated by departmental needs
High School Diploma or GED
Minimum of four (4) years relevant laboratory experience

Nice To Haves

Associate degree or higher in related science field.
Lead or Supervisory experience

Responsibilities

Oversight of pre-analytic procedures, donor testing laboratory inventory and maintaining records.
Maintains competency in pre-analytical and donor testing support functions, follows cGMP, with attention to detail.
Conduct and maintain In-House/Competency with direct observation/evaluation of laboratory testing assistant personnel.
Promotes an engaged workforce through coaching, mentoring, and developing staff.
Conducts regular staff meetings and weekly huddles.
Develop Performance Evaluation standards.
Observe and communicate performance evaluations with staff throughout the year.
Provide constructive feedback regularly.
Conduct annual performance appraisals in a timely manner and with professionalism.
Maintain performance documentation of staff.
Responsible for hiring staff with the Laboratory Directory and Manager.
Directs day-to-day operation and workflow, promoting efficient processes across all shifts.
Manage processes to ensure efficient use of supplies and schedule staff to provide adequate coverage during hours of operation.
Assist in training staff in new or revised procedures, equipment uses and maintenance procedures and processes.
Assist in Maintaining training records of staff.
Maintain donor testing laboratory inventory and order supplies in an efficient and cost-effective manner.
Address staff errors and equipment failures.
Conduct effective coaching and/or corrective action meetings for persisting issues or trends, as needed.
Accessible to staff to provide on-site, telephone, or electronic consultation to resolve technical problems.
Participates in ongoing investigational studies of equipment, new methods, or clinical trials.
Troubleshoots equipment, schedules preventative maintenance, maintains a spare parts inventory.
Utilizes service recovery responses when appropriate.
Oversee laboratory inventory management processes for reagent receipt.
Tasks include administrative oversight of the Inventory Management System.
Assist with validation plans and execution as needed.
Ensures department provides quality customer services to all customers.
Monitors production workflow to ensure department meets TAT requirements for internal and external clients.
Provides technical assistance to internal and external customers for laboratory related issues.
Approves PTO requests and performs payroll/timeclock functions.
Acts as back-up for lab testing assistant related tasks.
Develop and implement new laboratory procedures and equipment following FDA (Food and Drug Administration) and AABB (Advancement of Blood and Biotherapies) practices.
Revise existing procedures, protocols, and forms to maintain a current and accurate procedure manual.
Promote and contribute to a culture of safety through compliance with all safety SOPs to include wearing proper personal protective equipment (PPE) i.e., safety goggles, gloves, lab coats and proper shoes.
Promptly report all safety violation observations and/or safety concerns.
Keeps current on blood center issues and reads pertinent materials.
Assists with CAPA and root cause investigations.
Work with Client Services and Donor Testing Supervisors to ensure testing is scheduled as needed.