Supervisor Sales Administration
About The Position
The Supervisor of the Sales Administration provides direct leadership, guidance, and training for the Sales Coordinators. The purpose of this team is to support our customers and sales team members by taking on administrative tasks, allowing the sales team more time to sell and ensuring customer needs are met accurately and expediently. The supervisor monitors coordinators’ activities to surface opportunities for coaching and development to drive continuous improvement in quality, customer experience, and overall departmental success. The supervisor maintains awareness of daily operational needs of the department through various reporting mechanisms and works with department leaders/key stakeholders to optimize efficiencies of processing administrative duties not tied to revenue generated tasks.
Requirements
- Associate's degree or equivalent work experience
- 3 years progressive work experience in an Inside Sales and/or Customer Service environment
- 2 years’ experience leading or mentoring teams, developing people, or organizing tasks
- Excellent verbal and written communication skills
- Excellent presentation and customer service skills
- Excellent problem-solving skills
- Continuous improvement mindset
- Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner
- Ability to work independently with a high attention to detail
- Knowledge of SAP or equivalent ERP system
- Knowledge of Salesforce or equivalent CRM system
- Ability to build relationships and earn trust
- Ability to influence employees to collaborate and achieve goals as a group
- Strong conflict management and resolution skills
- Knowledge of how to manage process and strategic plans
- Knowledge of Microsoft Office products with an emphasis in using excel spreadsheets
Nice To Haves
- Bachelor’s Degree
- Previous experience managing process and strategic planning
- Previous experience using SAP or equivalent ERP
- Previous experience using Salesforce or CRM systems
- Previous process improvement experience.
Responsibilities
- Selects, coaches, and develops staff.
- Sets clear expectations to inspire and motivate the team.
- Manages performance-- recognizing achievement, providing feedback, and administering progressive discipline when necessary.
- Provides day-to-day oversight to the Sales Coordinators, by assisting with troubleshooting situations.
- Provides coaching, feedback and mentoring as necessary to ensure sales objectives and exceed customer expectations.
- Sets team metrics, monitors team performance, and sets clear expectations for team leads in team member coaching.
- Assists with new hire interview process and provides on-the-job orientation to new Sales Coordinators.
- Acts as a process ownership, partnering with Sales Operations to identify needs and requests for Salesforce improvement.
- Identifies opportunities for continuous improvement.
- Escalates concerns to senior leaders.
- Assists representatives with their development plans and develop their customer service skills and product knowledge.
- Develops process documents /procedures for topics that are unclear or have changed.
- Act as a liaison between partner teams and departments.
- Meets with partner teams to discuss and align on best practices for Salesforce case management, quality assurance expectations, SLAs, and other like processes.
- Handles escalated calls or issues and work with appropriate teams as a liaison when necessary.
- Develops and grows relationships with key customers/ stakeholders, acting on new information and monitoring customer satisfaction.
Benefits
- equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
