Supervisor (RN), Product Control

Bloodworks NW•Renton, WA

16h•$65,395 - $208,000•Onsite

About The Position

Bloodworks Northwest is seeking a Supervisor (RN) for their Product Control Department. As a member of the Leadership Team, this role provides oversight of daily activities, supports organizational goals, and offers leadership, expertise, and oversight for all operational aspects of the Product Control Eligibility Group. Responsibilities include day-to-day personnel management, ensuring the release of acceptable blood components, and maintaining compliance with accreditation and regulatory standards. The position also focuses on promoting exceptional donor care, safety, and education by supporting donors and Donor Service Employees in reaction procedures and processes. The Supervisor will participate in the management team to set the vision and direction for the Product Control Eligibility group.

Requirements

Graduate of an accredited school of nursing; or RN with 2 years of licensed nursing experience, BSN preferred.
Current R.N. license from the State of Washington. Must maintain an active Registered Nurse License in all states within the position's service area.
Four years' experience with progressively increasing responsibilities in a Blood Banking environment preferred.
Minimum of two years of supervisory/management experience with proficiency in technical, leadership, and team building skills required.
Ability to comprehend the criticality of testing results as they relate to blood components being prepared for transfusion.
Fundamental understanding of the financial value of testing and blood components, and the necessity to follow all regulatory rules and regulations (AABB, CFR, EU, CLIA, HIPAA, and State), including FDA's Good Manufacturing Practices.
Demonstrated ability to work independently.
Demonstrated written, verbal, and interpersonal communication skills.
Ability to work a flexible schedule including weekends and holidays, and take on-call responsibility.
Understanding of the interactions of multiple computer systems serving and within the department, with data entry and extensive review steps.
Ability to perform multiple tasks concurrently while also addressing periodic interruptions, computer downtime, etc.
Ability to work effectively in a team-oriented environment and with staff from other departments.
Must be able to model a high level of professionalism and teamwork behavior.
To obtain access to some client facilities, the incumbent may be required to apply for and obtain clearance to access the client property. This clearance process may require the incumbent to undergo additional levels of screening beyond Bloodworks’ standard pre-employment screening.
Required mental activities include continuous decision making, interpersonal skills, teamwork, problem analysis, independent judgment and/or action, and ability to read, write, speak and comprehend English.
Less often: problem analysis, creativity, customer service, basic math (frequently); discretion and negotiation (occasionally); mentoring and presentations/teaching (rarely).
Physical activities include continuous repetitive motions of hands/wrists; frequent standing, walking, talking, sitting; occasional reaching; rare stooping, bending, kneeling; ability to lift/carry 20 pounds throughout the day, and lift 50 pounds occasionally.
Values-based Leadership
Fact-based Management
Teamwork
Strategy
Operational Excellence
Talent Development
Communications
Community Presence
Personal Development

Nice To Haves

BSN preferred.
Four years' experience with progressively increasing responsibilities in a Blood Banking environment preferred.

Responsibilities

Participate as a collaborative member of the Leadership Team (LT) to support leadership across the entire organization and provide leadership to teams reporting through you.
Serve as a representative of Bloodworks in interactions with employees, volunteers, vendors, donors, and others.
Provide timely and honest feedback to fellow managers regarding team functions.
Challenge and offer support to fellow managers to ensure each department contributes to the organization's success.
Ensure the safety of the workforce through administration of safety policies and monitoring of safety incidents.
Maintain confidentiality.
Assist in setting department direction, vision, values, goals, and objectives consistent with Bloodworks' mission and strategic plan.
Model values, and coach and mentor for the same expectation.
Contribute and build upon current practices and procedures in support of values, mission, and goals.
Personally demonstrate and inspire a commitment to quality through compliance with laws, regulations, standards, policies, procedures, and practices.
Ensure that department actions are consistent with this commitment.
Hire, develop, and retain a successful team.
Determine performance goals with staff and provide ongoing feedback.
Monitor successes and challenges of the team.
Ensure department supports a balance of employee personal and business goals.
Ensure customer needs and expectations are met.
Adhere to department budget and forecast.
Recommend and maintain proper staffing levels to carry out department objectives.
Recommend systems, resources, and procedures to achieve the department’s success.
Oversee donor reaction care procedures to ensure Product Control Eligibility staff provide continual dynamic assistance to Donor Services staff and guide appropriate follow-up with donors.
Act as a resource for Donor Services Supervisors, Bloodworks staff, and the medical community to interpret policies, procedures, and criteria related to donor care and eligibility.
Follow up on customer service issues by handling elevated, complex, and mid-level donor/parent concerns and make recommendations to enhance the donation process.
Manage workflow; investigate and correct problem situations: Record Release, product extractions, donor reaction management, and bench assignments; make daily adjustments as needed.
Ensure accurate daily review of donor records/reports, and that any necessary follow-up with donors, staff, and other departments occurs promptly.
Establish departmental performance metrics and quality indicators; compile data and produce and publish descriptive reports; communicate performance to workgroup.
Ensure training and ongoing competency evaluations are completed promptly.
Conduct regularly scheduled individual and team meetings to support effective communication of interdepartmental Product Control changes and to support team communications.
Schedule staff work assignments to assure optimal productivity and cost effectiveness; monitor schedules to assure staffing resources are appropriately allocated and concerns are addressed.
Ensure team is providing a high level of customer service to donors, patients, other departments, and any other stakeholders.
Implement improvements promoting quality, regulatory compliance, and efficiency.
Troubleshoot and resolve any issues with Record Release, product extractions/withdrawals, donor reaction management, donor follow-up, and product and donor eligibility issues when required.
Contribute to the Donor Services Leadership Team to recommend methods to improve the donor experience, improve quality, increase efficiency, and achieve organizational goals.
Respond to, investigate, document, and track/trend inter/intra departmental nonconformances that could contribute to errors, accidents, or adverse outcomes.
Serve as an effective liaison between Leaders, QA, and Medical to ensure product safety and donor follow-up activities.
Develop SOPs and provide consultation when needed.
Develop and maintain strong regulatory knowledge of donor eligibility, post-donation, and record review activities.
Oversee the accuracy of standard operating policies, processes, and procedures (SOPs) for Product Control Eligibility; oversee evaluations and validations of new processes.
Prepare project documentation including SBARs, PEC documents, and financial modeling.
Monitor and report on Quality Indicators and Corrective Actions/Preventative Actions (CAPA).
Serve as primary liaison/contact person for any external or internal audits/inspections.
Represent the department in consultations with internal and external customers.
Comply with all applicable Standard Operating Procedures (SOPs) as written.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Family coverage
Retirement plans (401a & 401b)
Consolidated paid leave program (4.8 – 6.8 weeks of time off accrued per year, based on length of service)
Subsidized transit program
Educational reimbursement
Relocation assistance bonus (for candidates hired from outside of our service area)