Supervisor, Revenue Operations (ROPS)

DaVita Kidney Care•09507 - Colorado Remote, CO

6d•$62,353 - $85,000•Onsite

About The Position

DaVita is hiring a Supervisor for our Patient Resources team within Revenue Operations. This position assists the manager by providing leadership and direction to Specialist on the Revenue Operations team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.

Requirements

Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated strengths in teambuilding and leadership skills
Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)

Responsibilities

Ensure high quality customer service according to department and company policy
Monitor team productivity and progress of specific area job functions
Determine staffing plans that promote the most effective use of all teammates
Establish, communicate, and ensure departmental goals and objectives are achieved
Address teammate relations issues appropriately and escalate to manager as necessary
Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
Write and conduct teammate annual Performance Development Reviews (PDRs) as required
Maintain teammate records in compliance with DaVita policy's and any applicable laws
Understand and communicate DaVita company policies and procedures
Work with People Services and manager to recruit teammates with appropriate skills and experience
Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
Lead or actively participate in special projects
Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
Support the analytics team manager via business acumen and technical knowledge
Meet tight deadlines in a time sensitive and resource constrained project environment
Provide frequent updates to manager regarding the status of activities and initiatives
Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
Identify system and process improvements opportunities and make recommendations
Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
Identify system and process improvements and recommend process improvement plans
Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
Maintain reporting continuity, integrity, and communication among analytical departments
Champion the DaVita Mission and Values both internally and externally
Attend team meetings, phone conferences, and training as scheduled or needed
Perform other duties as assigned or required