Supervisor, Revenue Cycle - Physician Billing (PB)
Memorial Sloan Kettering Cancer Center•New York, NY
•$92,700 - $148,400•Hybrid
About The Position
The Supervisor, Revenue Cycle is a pivotal leadership role that directly impacts financial performance and the patient experience. This position offers the opportunity to lead a high-performing team, drive operational excellence, and partner across clinical and administrative functions to enhance revenue cycle outcomes in a world-renowned healthcare organization. Ideal candidates are energized by leading teams, optimizing complex processes, and leveraging data and emerging technologies—including AI—to deliver meaningful results at scale.
Requirements
- Demonstrated experience leading teams in a fast-paced environment
- Experience in hospital revenue cycle, patient financial services, or related healthcare operations
- Required experience with Epic (Revenue Cycle modules preferred)
- Familiarity working with clinical teams or healthcare billing processes
- Demonstrated ability to manage staff performance, engagement, and professional development
- Knowledge of accounts receivable processes, payer interactions, and reimbursement practices
- Ability to lead and champion the incorportation of AI tools and technologies into existing workflows
- Solid reporting capabilities, leveraging data to drive strategy and approach to account receivable management
- Strong analytical thinking with the ability to identify trends and root causes in operational data
- Proven leadership and team development capabilities, including coaching, mentoring, and performance management
- Ability to effectively lead larger teams (10+) and drive accountability and results
- Effective communication and collaboration across multidisciplinary teams
- Problem-solving mindset with the ability to manage escalations and implement solutions
- Organizational agility to adapt to changing priorities and maintain productivity standards
- Curiosity and adaptability in leveraging new technologies, including AI, to improve processes and outcomes
Responsibilities
- Oversee daily operational activities within a functional area of the Revenue Cycle division, specifically in Physician Billing
- Lead, develop, and manage a team of 10+ staff, ensuring strong engagement, accountability, and performance outcomes
- Continuously evaluate workflows, systems, and staffing to optimize efficiency and productivity
- Monitor quality and performance standards, identifying trends and implementing improvement strategies
- Lead responses to workflow changes, adjusting priorities and resource allocation as needed
- Supervise staff, including hiring, training, performance management, and professional development
- Manage accounts receivable processes, including payer trends, denials, and revenue disruptions
- Collaborate cross-functionally with finance, billing compliance, managed care, and clinical teams
- Oversee financial outcomes tied to billing and collections, ensuring alignment with institutional goals
- Lead or contribute to projects and process improvement initiatives to enhance patient and operational outcomes
- Promote the use of data, automation, and emerging technologies (including AI) to improve revenue cycle performance and operational efficiency
Benefits
- Fair, competitive pay that reflects your job, experience, and skills
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
