Supervisor, Retirement

Amalgamated Life•White Plains, NY

8d•Onsite

About The Position

The Supervisor will oversee the Benefits Payment business unit in the Retirement Department. The Benefits Payment team is responsible for, but not limited to, the distribution and reconciliation of benefits for all retirement funds. This includes processing of payment setups and tax deductions, fraud prevention programs and tax statement distribution. The supervisor will also support the Communication Management and Document Management Teams, and assist management on annual projects, running reports from various systems to provide required information for clients, and dealing with government agencies (DOL, SSA, etc) – both in writing and phone.

Requirements

3 to 4 years prior experience, preferably pension
Managing staff
Making sound and timely decisions always bearing in mind the needs of the department
Time Management/ Ability to work independently
Must be proficient in Microsoft Office – especially Excel and Word

Nice To Haves

Bachelor experience preferred

Responsibilities

Supervise subordinates: assign tasks, maintain office professionalism & monitor performance
Executing tactical plans given from Management to achieve department goals
Respond to written and phone inquiries from government agencies, auditors, joint boards, attorneys, and participants in a timely manner.
Run reports & exports from Salesforce and Vitech on a weekly basis to manage team metrics.
Work with other departments to best coordinate required information.
Review and Manage ABC Portal inquiries
Prepare the trainings needed for staff and SOPs to be developed
Onboard staff and integrate them into their roles
Supervise Year End Tax process and Vacation Checks process
Provide operational support and oversight for the Communication Management and Document Management Team to ensure timely mailing campaigns, document intake, and workflow coordination.