Supervisor, Retail

University of Central Florida • Orlando, FL

2d • Onsite

About The Position

The Facilities Operations department within Facilities and Business Operations is seeking to fill a Supervisor role for a retail store named The Spot. The Supervisor plays a key role in ensuring smooth daily operations while providing leadership and support to a team of student employees through effective scheduling, training, and engagement. In this role you will be a problem-solver who consistently delivers high service standards, resolves customer issues, and supports business efficiency. Working closely with The Spot Manager and Copier Services Manager, you will help drive a positive customer experience and dependable retail operations.

Requirements

• High school diploma or equivalent and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
• Must be a U.S. citizen or U.S. national.
• Must be authorized to work for any U.S. employer.

Nice To Haves

• 3+ years of supervisory or lead experience in a retail, customer service, operations, or service oriented environment, including responsibility for scheduling, training, and performance oversight.
• Demonstrated experience providing high quality customer service, resolving escalated issues, and maintaining a professional, customer focused environment.
• Experience supervising student employees and/or part time staff, preferably in a university, campus retail, or comparable service environment.
• Experience supporting daily retail operations, including cash handling, deposits, inventory control, billing, and basic financial reconciliation.
• Strong organizational and time management skills with the ability to prioritize multiple operational needs and meet deadlines in a fast paced environment.
• Experience working with print services, shipping services, document management, or similar operational services is preferred.
• Proficiency with point of sale systems, Microsoft Office (Excel, Word), and basic reporting tools; experience with marketing coordination or promotions is a plus.
• Ability to pass Department of State passport acceptance training.
• Bachelor’s degree in Business Administration, Retail Management, Hospitality Management, or a related field is a plus.

Responsibilities

• Supervise daily retail operations, including passport and TSA application processing, print quotes and production, shipping services, and other related operational tasks.
• Support store opening and closing procedures, including daily deposits, and work in partnership with the UCF Print Shop to fulfill customer requests.
• Assist the Retail Manager with oversight of The Spot by supporting daily operations, reviewing procedures, and helping develop and implement operational policies.
• Assist with hiring, training, scheduling, and staffing of student and retail employees to ensure appropriate coverage and service levels.
• Maintain open and effective communication with vendors, contractors, employees, and customers; resolve customer issues and complaints while delivering high levels of customer service and positive public relations.
• Coordinate document destruction and name badge services, including vendor communication, billing, and accounts payable support.
• Partner with Copier Services to support billing reconciliation, customer requests, and day-to-day operational needs.
• Maintain inventory and equipment for The Spot; request, purchase, and manage supplies as needed to support ongoing operations.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• Flexible work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees