Supervisor - Retail Operations

Casino and•Dover, DE

5d•Onsite

About The Position

This role is responsible for overseeing daily retail operations, ensuring excellent customer service, managing inventory, and leading a team of retail staff. The Supervisor will also be involved in purchasing, financial oversight of cashiers, staff development, and ensuring compliance with company policies and industry standards.

Requirements

Must be available to work weekends, holidays, and nights as scheduled.

Responsibilities

Provide guests with the highest level of customer service.
Maintain awareness of security in all shops.
Keep track of, account for and replenish all clothing, souvenirs, etc.; stock merchandise, logging all items received, damaged and transferred for end of month inventory count.
Handle all complaints and problems that may occur in a courteous and professional manner.
Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Manager.
Ensure proper pricing of merchandise.
Oversee cashiers’ variances solving transactions and mistakes, and audit cashier banks.
Maintain a smooth selling floor.
Ensure employees are implementing store promotions and sales contests.
Ensure all “Specialty Brand” programs are followed and standards upheld.
Responsible for store replenishment of goods; including buying to realistic ROS (rate of sale), following sales and turnover goals, creating purchase orders and paying invoices.
Assist with monthly inventory.
Complete and issue timely evaluations for subordinates.
Conduct formal and informal training for subordinates.
Conduct formal and informal coaching and counseling with subordinates.
Reward and recognize superior performers.
Ensure that employees work safely and follow all safety rules.
Ensure compliance with relevant laws and regulations as well as company policies and procedures.
Maintain up-to-date knowledge of industry and competition.
Ensure effective communication within the department and company.
Hold subordinates accountable for established performance expectations.
Motivate and develop staff; provide advice and guidance as appropriate.
Comply with and enforce compliance with the company’s recycling program standards.
Carry out daily directives given by the Retail Manager and/or Assistant Retail Manager.
Interviews, selects, hires and retains superior employees.
Perform other duties as assigned.