Supervisor Resource Allocation GO

JetBlue Airways Corporation•Fort Lauderdale, FL

About The Position

The Supervisor Resource Allocation manages crewmember assignment scheduling and forecasting, monitors fluctuating Airport Operations (AO) and Ground Operations (GO) customer and baggage volumes and metrics, forecasts future volumes, builds and executes staffing models, and analyzes and reports on trends. The role seeks efficiency improvements through active participation in process improvement initiatives and monitors daily, weekly, monthly, and ad-hoc reports on historical and current AO/GO data. The Supervisor oversees the Inform GS RealTime system to ensure tasks are properly assigned to AO and GO crewmembers, troubleshoots assignment issues in real time, identifies hourly risks and efficiency opportunities, and monitors flight activity, baggage counts, and passenger counts to ensure teams are appropriately resourced. The role collaborates with the administrative team and crewmembers from other teams on operational issues, staffing impacts, and organizational initiatives, and performs other front-line supervisory duties as assigned. The position is based in a traditional office environment and uses a computer and other office equipment. Physical effort is generally not required, though occasional lifting of up to 10 pounds may be required. The schedule requires availability at any time, including nights, weekends, and holidays, and hours may increase based on workload demands. Occasional overnight travel (10%) may be required.

Requirements

High school diploma or General Education Development (GED) diploma.
Three years of analytical experience.
Two years of airport experience.
Expert knowledge of Excel.
Must be able to acquire and maintain a SIDA Badge.
Ability to think creatively to solve problems.
Ability to analyze and troubleshoot problems.
Effective research skills, including the ability to analyze information, make determinations, and issue reports in accordance with company guidelines.
Must be present for core hours, with hours potentially increasing based on fluctuating workload demands.
Available for occasional overnight travel (10%).
Flexible and able to work at any time, including nights, weekends, and holidays.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country where the position is located; U.S. work authorization is required, and the position is not eligible for visa sponsorship.
Internal candidates must be in good standing for attendance, performance, and safety.
Regular attendance and punctuality.
Potential need to work flexible hours and respond on short notice.
Able to maintain a professional appearance.
Must be an appropriate fit for JetBlue culture and exhibit its values of Safety, Caring, Integrity, Passion, and Fun.
Promote safety as a Safety Ambassador and support JetBlue's Safety Management System components, Safety Policy, and behavioral standards.
Identify and report safety or security concerns, issues, incidents, or hazards whenever possible, including through JetBlue's confidential reporting systems.
Use of ChatGPT or other automated tools during the interview process disqualifies candidates from consideration.

Nice To Haves

Five years of industry experience.
One year of supervisory experience.
Knowledge of Workforce Management Systems, specifically Inform GS RealTime.
Proficiency with Microsoft Office.
Passion for providing excellent service to fellow crewmembers and customers.
Excellent verbal and written communication skills.
Excellent organizational and strategic time management skills.
Ability to work independently and in a high-pressure team environment.
Highly motivated self-starter with the ability to multitask.
Ability to rapidly resolve complex customer service issues.

Responsibilities

Utilize and oversee the Inform GS RealTime system to ensure proper assignment of tasks to AO and GO crewmembers.
Troubleshoot and resolve task assignment issues in real time.
Identify hourly risks or additional efficiency opportunities.
Continually monitor inbound and outbound flight activity.
Monitor baggage and passenger counts to ensure AO and GO teams are properly resourced.
Work with the administrative team to maintain effective communication and share insights on operational issues and staffing impacts.
Work with crewmembers from other teams on organizational initiatives.
Perform other front-line supervisory duties as assigned.
Monitor daily, weekly, monthly, and ad-hoc reports on historical and current AO/GO data.
Participate in process improvement initiatives to improve efficiency.