Supervisor Resource Allocation AO

JetBlue Airways Corporation•Fort Lauderdale, FL

About The Position

The Supervisor Resource Allocation manages crewmember assignment scheduling and forecasting, monitors Airport Operations (AO) and Ground Operations (GO) customer and baggage volumes and metrics, forecasts future volumes, builds and executes staffing models, and analyzes and reports on trends. The Supervisor looks for ways to improve efficiency through active participation in process-improvement initiatives and monitors daily, weekly, monthly, and ad-hoc reports on historical and current AO/GO data. The role oversees task assignments in the Inform GS RealTime system, resolves assignment issues as they occur, identifies hourly risks and efficiency opportunities, and monitors flight activity and passenger and baggage counts to ensure teams are appropriately resourced. The Supervisor coordinates with administrative staff and crewmembers across teams on operational issues, staffing impacts, and organizational initiatives, and performs other front-line supervisory duties as assigned.

Requirements

High school diploma or General Education Development (GED) diploma.
Three years of analytical experience.
Two years of airport experience.
Expert knowledge of Excel.
Must be able to acquire and maintain a SIDA Badge.
Ability to think creatively to solve problems.
Ability to analyze and troubleshoot problems.
Effective research skills, including the ability to analyze information, make determinations, and issue reports in accordance with company guidelines.
Must be present for core hours; hours may increase based on fluctuating workload demands.
Available for occasional overnight travel (10%).
Flexible availability to work at any time, including nights, weekends, and holidays.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country where the position is located; authorization to work in the US is required, and the position is not eligible for visa sponsorship.
Internal candidates must be in good standing in attendance, performance, and safety.
Regular attendance and punctuality.
May need to work flexible hours and respond on short notice.
Must maintain a professional appearance.
Must be an appropriate fit for JetBlue culture and exhibit its values of Safety, Caring, Integrity, Passion, and Fun.
Promote safety as a Safety Ambassador and support JetBlue’s Safety Management System, Safety Policy, and behavioral standards.
Identify and report safety or security concerns, issues, incidents, or hazards, using available reporting methods including ASAP or SAR when possible.
Use of ChatGPT or another automated tool during the interview process disqualifies candidates.

Nice To Haves

Five years of industry experience.
One year of supervisory experience.
Knowledge of Workforce Management Systems, specifically Inform GS RealTime.
Proficiency with Microsoft Office.
Passion for providing excellent service to fellow crewmembers and customers.
Excellent verbal and written communication skills.
Excellent organizational and strategic time-management skills.
Ability to work independently and in a high-pressure team environment.
Highly motivated self-starter with the ability to multitask.
Ability to rapidly resolve complex customer-service issues.
When working or traveling on JetBlue flights, capable crewmembers are asked to assist with light aircraft cleaning if time permits.

Responsibilities

Utilize and oversee the Inform GS RealTime system to ensure proper task assignments to AO and GO crewmembers.
Troubleshoot and resolve task-assignment issues in real time.
Identify hourly risks and opportunities for additional efficiency.
Continually monitor inbound and outbound flight activity.
Monitor baggage and passenger counts to ensure AO and GO teams are properly resourced.
Work with the administrative team to communicate and share insights on operational issues and staffing impacts.
Work with crewmembers from other teams on organizational initiatives.
Perform other front-line supervisory duties as assigned.
Monitor daily, weekly, monthly, and ad-hoc reports on historical and current AO/GO data.
Participate in process-improvement initiatives.