Supervisor Resident Support Services

Regional Municipality of Peel • Mississauga, ON

5h • CA$105,754 - CA$118,974 • Onsite

About The Position

Join our leadership team at Peel Region Long Term Care, where our mission of 'Community for Life' guides our commitment to compassionate, person-centred care. We operate five long-term care centres dedicated to respecting the dignity, individuality, and unique needs of every resident. Our interdisciplinary teams foster a supportive, inclusive, and caring environment for residents to thrive. We emphasize continuous learning, innovation, and excellence in care, focusing on quality improvement and resident well-being. As a leader, you'll be empowered to make a meaningful impact and grow professionally, participating in evidence-based practice initiatives. Our Best Practice Champions are vital in advancing quality care and enhancing residents' lives. Join us to make a difference daily and create vibrant communities where residents live with dignity, purpose, and connection. As a Supervisor within our Butterfly Home, you will be an enthusiastic and energetic leader in adopting the Butterfly Model of Dementia Care™, providing positive, visible, and supportive leadership to staff. You will role-model person-centred care for those living with dementia and support staff in developing specialist skills in dementia care. You will also manage all aspects of the Activation and Volunteer Services department, including social, recreation, restorative, spiritual, volunteer, therapeutic, and rehabilitation programs, as well as aspects of the business office. This includes supervising staff, volunteers, and students, managing contract services, and liaising with relevant community agencies.

Requirements

• A degree in recreation and leisure studies, therapeutic recreation, kinesiology or other related field from a recognized university with specific courses in gerontology and activation techniques. Combination of education and experience may be considered
• 3-5 years experience with seniors in an organized program, long-term care or a health care setting
• In-depth knowledge of principles and methods of program development, implementation and promotion
• Knowledge of the physical and psychosocial needs of seniors, community resources, and program techniques in recreation and restorative care
• Knowledge of applicable legislation including the Long Term Care Homes Act and the Occupational Health and Safety Act
• A satisfactory Vulnerable Sector Check (VSC) obtained directly from a police station (third-party background checks will not be accepted)
• Demonstrated people leader experience in recruiting, training, motivating, supervising/directing staff and evaluating staff performance
• Experience in orientation, placement and supervision of volunteers
• Strong communication and public relations skills to interact effectively with residents, residents’ family, staff, peers, volunteers, students, and community organizations, and to participate in media and public speaking engagements as required
• Polished organizational/planning and time management skills to coordinate staff, volunteer and student schedules, and resident programming
• Problem solving expertise to identify problems/risks and determine appropriate solutions, resolve resident/family concerns
• Computer skills and knowledge of software programs to prepare reports and monitor department operations
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice To Haves

• Membership with Therapeutic Recreation for Ontario or Activity Professionals of Ontario
• Knowledge of PeopleSoft Financials
• Experience with financial management processes, including billing, invoicing, petty cash administration, and oversight of business office operations

Responsibilities

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Develop departmental goals and objectives focused on person-centred care approaches
• Coach and mentor departmental staff to support ongoing learning and development
• Actively participates in program delivery and monitors the effectiveness of all operational activities
• Oversee the business office which includes administrative staff. This includes ensuring that reception, administrative duties, and financial control processes are carried out completely and accurately
• Accountable for ensuring financial control responsibilities are conducted and completed accurately and on-time by Financial Control Clerk as per Ministry standards and Regional guidelines
• Ensure completion, processing and maintenance of the financial and statistical records pertaining to both residents and Adult Day Services clients including: Resident admission agreements, Resident accommodation fees and ADS program billing, collection and monthly reconciliation, resident trust accounts, annual rate reduction process as per MOHLTC standards
• Plan, implement and evaluate diversified and comprehensive activation programs and services to meet the individual physical, cognitive, social, emotional and spiritual needs of the residents
• Oversee contracted services including hairdressing, music therapy, art therapy, horticulture therapy, physiotherapy, occupational therapy and chaplaincy
• Facilitate and coordinate assessments, delivery and evaluation of assistive mobility devices including quarterly cleaning clinics, documentation and ongoing communication with SDM/POA
• Monitor resident satisfaction with programs and services and assist in resolving concerns and complaints at both an individual and systemic perspective
• Supervise the facilitation of Residents’ Council and Family Council, liaises between Councils and the centre to plan, implement and evaluate programs
• Responsible for liaison with community outreach agencies that provides volunteers and programs that benefit the needs of a specific population in our Centres such examples are CNIB, MS Society, Friendly Visiting Program
• Liaison with community-based agencies Churches and local schools
• Manage fiscal resources by monitoring expenditures, allocating funds, making cost savings and operational improvement recommendations, and developing the annual department budget and donations account
• Work with the Business Support Supervisor (Central Business Support Unit - CBSU) to implement quality and procedural improvements required as a result of CBSU regional, petty cash and resident trust account audits and personnel and resident file audits
• Ongoing development, collection, implementation, and evaluation of the Continuous Quality Improvement Program for the Activation and Volunteer Services Department
• Develop, revise, and implement policies and procedures related to the Activation and Volunteer Services department and Business Office

Benefits

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Voluntary enrolment into OMERS pension plan (where applicable)
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance (where applicable)
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager