Supervisor, Rehab Office

Valley Health • Winchester, VA

2d • Onsite

About The Position

The Supervisor, Rehab Office reports to the Director of Regional Rehab Services and provides leadership and operational support for rehab services across multiple locations. Working in partnership with local department managers, the Supervisor oversees daily operations to ensure patient satisfaction, support employee engagement, assist with performance evaluations, coordinate onboarding, manage productivity and staffing, and drive process improvements. The Supervisor serves as the primary resource for office processes and supports team members responsible for scheduling, registration, insurance, and related administrative functions. Additional responsibilities include collaborating with billing partners and managing various rehab work queues.

Requirements

• High school diploma or GED is required.
• Minimum of one year of relevant experience is required.
• Understanding of modern office technology and digital tools.
• Knowledge of office processes including scheduling, registration, insurance, and billing workflows.
• Strong organizational and time-management skills.
• Proficiency in using current technology for administrative and operational tasks.
• Strong written and verbal communication skills for professional and timely interactions.
• Ability to interpret and apply organizational updates effectively.
• Problem-solving and process improvement skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Ability to adapt quickly to changing demands while maintaining accuracy and efficiency.
• Ability to maintain up-to-date knowledge of evolving initiatives and standards.
• Ability to communicate clearly and professionally with staff, patients, and leadership.
• Ability to lead and support team members in administrative and operational tasks.

Nice To Haves

• Associates degree in a related field is preferred.

Responsibilities

• Provides leadership and operational support for rehab services across multiple locations.
• Oversees daily operations in partnership with local department managers.
• Ensures patient satisfaction.
• Supports employee engagement.
• Assists with performance evaluations.
• Coordinates onboarding.
• Manages productivity and staffing.
• Drives process improvements.
• Serves as the primary resource for office processes.
• Supports team members responsible for scheduling, registration, insurance, and related administrative functions.
• Collaborates with billing partners.
• Manages various rehab work queues.

Benefits

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health savings account
• Flexible spending account for childcare
• Life insurance
• Short-term and long-term disability
• Professional development
• Discounts to on-campus dining

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED