Supervisor, Recovery

Centene Corporation•Remote-MI, MI

8d•$56,200 - $101,000•Remote

About The Position

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Requirements

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Bachelor’s degree or equivalent experience.
2+ years of medical billing, recovery, or revenue cycle management experience.
Previous experience as a lead in a functional area or managing cross functional teams on large scale projects.

Responsibilities

Supervise the daily tasks and manage work flow of the recovery & revenue cycle management team to ensure performance standards are met.
Monitor, evaluate and communicate business processes changes to the team, including aging review meetings.
Investigate and respond to escalated or complex issues.
Assist team with responding and resolving questions or issues from customers.
Monitor and analyze various reports, including aging activity, accounts receivable credits, and cash to revenue.
Monitor unapplied payments for missing EOB and communicate to the team what needs to be obtained.
Serve as the internal point person for questions and concerns related to recoveries and revenue cycle management.
Monitor in and outbound customer and insurance payer calls to ensure service level standards are met.
Responsible for employee management including hiring, motivating, coaching and counseling staff.
Performs other duties as assigned.
Complies with all policies and standards.