Supervisor, RCM Operations

Hanger, Inc.•,

2d•$25 - $30

About The Position

Oversees multiple functional areas within the RCM department related to scheduling, eligibility, prior authorizations and billing. Responsible for leading remote and local teams in these functional areas and providing excellent customer service and patient support. The schedule will most likely be EST or PST.

Requirements

Bachelor’s level degree or Associates Degree (preferred) or equivalent experience in lieu of a degree
2 years minimum supervisory experience in Revenue Cycle Management setting
Ability to create a positive work environment and able to build and motivate teams
Ability to manage multiple functions and activities; strong organizational skills
Strong interpersonal, oral, and written communication skills
Analytical skills; ability to assess an operation or process and identify improvement opportunities; able to develop and implement actions to drive improvement
A self-starter; able to work with only broad operating guidance and direction
Strong customer service / patient advocate skills
Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Responsibilities

Review daily and monthly performance metrics to ensure service level agreements are being met
Collaborate with regional and line management to provide seamless interface with patients and external customers
Ensure staffing decisions and staff development actions support operational success
Work with Directors of Operations and others on process improvement for the RCM consolidated teams
Provide strategic and tactical input to future RCM administrative function consolidations

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest