Supervisor Ramp - BWI

Southwest Airlines • Baltimore, MD

1d • Onsite

About The Position

The Supervisor Ramp leads Ramp Agents and coordinates day-to-day airport operations to support safe, secure, compliant, and efficient service. The role oversees aircraft ground operations and equipment readiness, helps ensure flights arrive and depart on schedule, and works with other departments to address operational issues and share updates. The Supervisor guides, coaches, trains, and engages employees, monitors performance and safety, and supports customer satisfaction and employee morale.

The position also includes operational planning and administrative work, including staffing and work assignments, shift bids, training compliance, payroll and attendance reports, overtime monitoring, gate control, delay coding, and operational status reporting. The Supervisor works with staff planning and administers applicable labor agreements. Assigned shifts are based on seniority and may include early mornings, late evenings, weekends, and holidays. External applicants must currently reside in Maryland. The role requires U.S. work authorization without current or future sponsorship. Pay is $36.00–$37.50 per hour, depending on qualifications and experience.

Requirements

• Fully functioning, broad knowledge of airline operations.
• Knowledge of business and management principles, including strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of applicable collective bargaining agreements and their application.
• Knowledge of transportation principles and methods, including moving people or goods by air, rail, sea, or road and the relative costs and benefits.
• Knowledge of customer and personal service principles, including customer needs assessment, service quality standards, and customer satisfaction evaluation.
• Knowledge of relevant equipment, policies, procedures, and strategies for security operations protecting people, data, property, and institutions.
• Knowledge of administrative and clerical procedures and systems, including word processing, file and records management, form design, and office terminology.
• Skill in using logic and reasoning to evaluate alternative solutions, conclusions, or approaches to problems.
• Skill in understanding how new information affects current and future problem-solving and decision-making.
• Ability to listen to, understand, and communicate ideas in writing and verbally.
• Ability to recognize and address performance and safety concerns promptly.
• Must be able to obtain a SIDA badge and meet local airport requirements.
• Must hold a current valid driver’s license issued in the United States.
• Must be able to obtain GSC qualification and comply with the DOT drug and alcohol testing program.
• Must be at least 18 years of age.
• Must be a U.S. citizen or authorized to work in the United States; sponsorship is not available.
• Must comply with company attendance and appearance standards.
• External applicants must currently reside in Maryland.
• External applicants will not be considered if they interviewed for this Supervisor Ramp position at BWI within the last 12 months and were not selected.
• Must be able to lift and move items weighing 70 pounds or more regularly and repetitively lift 40–50 pounds on raised surfaces.
• Must be able to climb, bend, kneel, crawl, and stoop frequently and for extended periods.
• Must communicate and interact in English to meet job demands.
• Must be able to use a computer and office productivity tools with sufficient speed and accuracy.

Nice To Haves

• May be required by Station Leadership to obtain a Customs’ Seal and meet requirements for working on international flights.

Responsibilities

• Coordinate with departments to support station on-time performance, employee morale, and customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure equipment, including ground support equipment (GSE), is maintained and available for operations.
• Oversee daily airport operations to maintain a safe, secure, legally compliant, and service-conscious environment.
• Make operational decisions to meet performance goals; monitor and assign flight gate control and assign and track agents for training compliance.
• Maintain a safe work environment and implement programs intended to reduce accidents and injuries.
• Provide consistent operational status updates to leaders and employees.
• Forecast operational situations, monitor performance against key metrics, achieve results, and hold responsible parties accountable.
• Review and ensure accurate delay coding.
• Work with staff planning to build bids aligned with departmental hourly goals.
• Complete daily administrative duties, including building and closing shift bids, preparing work assignments, processing payroll and attendance reports, monitoring staffing, and verifying appropriate overtime use.
• Ensure proper administration of labor contracts or agreements, with an emphasis on minimizing labor disputes.
• Guide, coach, develop, and engage team members using Southwest talent management practices; support inclusion, recognition, and a safe work culture.
• Participate in continuous learning and development.
• Perform other duties as directed by the employee’s leaders.

Benefits

• Free travel on open seats on Southwest flights for the employee and eligible dependents.
• Company 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting schedule.
• 3% Short Term Incentive bonus on base salary, aligned with company performance.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms and company discretion.
• Competitive health insurance for the employee and eligible dependents, with coverage options available from the first day of employment.
• Opportunities for overtime and shift premiums.
• Additional bonus opportunities for eligible leadership and individual contributor roles, awarded at company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed