Supervisor Race Sportsbook - Full Time ( Indianapolis)

Caesars Entertainment•Indianapolis, IN

4d•Onsite

About The Position

Responsible for assisting Asst OTB General Manager in the day to day operations of the Sportsbook, be a brand ambassador for Caesars Entertainment, provide excellent customer service, coach employees, and ensuring compliance with all departmental policies and procedures.

Requirements

Must be 21 years of age or older.
Proficient in English verbal and written with the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
2 years supervisor experience required.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.
Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
Responsible for being gracious, courteous, and helpful to guests and co-workers and fostering a fun work environment. Enthusiastically support, actively promote, and demonstrate superior customer service to external and internal constituents in accordance with department and company standards and policies. Responsible for promoting and representing a positive influence in the community and participating when able in company sponsored events and programs.
Maintains a professional work environment with management and staff.
Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission. Will require access to the gaming and racing facility and access to direct reports employee files and CMS.

Nice To Haves

College Degree with Financial or Business background preferred.
Sports enthusiast.

Responsibilities

Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies.
Supervises all wagering policies of the Race & Sportsbooks.
Ensure all AML & Title 31 procedures are followed and tracked accurately.
Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity.
Coaches, guides and instructs personnel in the proper performance of duties.
Administers evaluations, performance reviews and merit compensation within established guidelines. Maintains work schedules for assigned personnel.
Assists with personnel development including hiring, training and disciplinary actions.
Ensures betting limit guidelines are followed.
Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance
Monitors competitors’ practices and technological innovations affecting the Race & Sports book betting industry. Remains aware of legislative action affecting business opportunities.
Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately.
Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets.
Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs.
Create a fun, positive work environment for all employees of Caesars Entertainment.
Other duties as assigned.