Supervisor, Quality Operations (Onsite - Acton, MA)

Insulet Corporation•Acton, MA

22h•Onsite

About The Position

The Supervisor, Quality Operations is a hands-on quality leader responsible for managing and developing Quality Technicians and ensuring manufactured products meet quality and regulatory standards. The role oversees daily team activities, performance metrics, training, scheduling, and employee development. It also supports inspections, reviews quality documentation, investigates nonconformances, troubleshoots equipment, and leads continuous improvement initiatives. Working closely with Quality Engineers and other team members, the supervisor helps implement and maintain inspection and testing procedures, develop standards to meet quality specifications, recommend procedural changes, and approve technician work. The position is onsite at the office, plant, or laboratory in Acton, Massachusetts. The role requires a bachelor’s degree or equivalent experience and a combined five years of Quality Technician and/or supervisory experience. Experience in regulated industries, including environments governed by FDA 21 CFR 820 or ISO 13485, is preferred. Knowledge of Lean Six Sigma, SPC, ASQ methodologies, data trending, and process controls is also desirable.

Requirements

Bachelor’s degree or equivalent experience.
Combined five years of Quality Technician and/or supervisory experience.
Ability to handle interpersonal conflicts within a team and find acceptable resolutions.
Effective verbal communication and excellent technical writing skills.
Ability to organize, prioritize, and follow through on multiple tasks with minimal supervision.
Ability to generate and maintain organized, accurate records.
Experience with Microsoft software.
Ability to operate inspection hand tools and instrumentation.

Nice To Haves

Education and/or experience in an engineering, technical, or scientific discipline.
Prior experience in a regulated industry, such as one subject to Quality System Regulations 21 CFR 820 and/or ISO 13485.
Experience creating and analyzing trend and Pareto charts.
Experience or certification in Lean Six Sigma, SPC, ASQ, and/or ISO process controls.
Prior supervisory or team leadership experience.

Responsibilities

Hire, manage, and mentor direct reports, including through daily interactions and performance reviews.
Provide leadership and training support to team members on processes and procedures.
Schedule direct reports’ work to achieve business goals and objectives.
Establish and track daily team metrics to ensure performance targets are achieved.
Perform complex tasks to ensure compliance with quality standards.
Work with Quality Engineers and other team members to implement and maintain effective inspection and test procedures.
Help develop standards that meet quality specifications and recommend procedural changes.
Collaborate with Quality Engineers on equipment troubleshooting and failure analysis.
Review applicable DHR documentation, including inspection records, nonconformances, and deviations.
Manage, facilitate, and participate in continuous improvement projects.
Approve or sign off on Quality Technicians’ work.
Perform other duties as assigned.