Supervisor, Quality Data Systems

1-800-FLOWERS.COM, INC.•Westerville, OH

About The Position

The Supervisor, Quality Data Systems is responsible for leading standardization, governance, and continuous improvement of quality-related systems, data, and traceability processes across all 1-800-FLOWERS food brands. This role ensures consistent and effective use of ERP platforms (SAP, Oracle, Baan, Snowflake), drives implementation and optimization of traceability systems (e.g., Trustwell), and strengthens data integrity to support food safety, regulatory compliance, and operational performance. The position works cross-functionally with Quality, Operations, IT, and Supply Chain to align processes, improve system adoption, and ensure scalable, audit-ready practices across all sites.

Requirements

Bachelor’s degree required in Food Science, Engineering, Information Systems or related Scientific field
2-5+ years of experience in food manufacturing, quality systems, or ERP environments
Experience with ERP systems (SAP, Oracle, and /or Baan)
Experience implementing or managing traceability systems (e.g., Trustwell, Tracegains, FoodLogiQ)
HACCP/HARPC implementation and documentation experience
GFSI and Regulatory (FDA, USDA, State) inspection and audit experience preferred
Experience working in multi-site manufacturing environments preferred
Industry Standards - Strong understanding and interpretation of regulatory, GFSI and customer expectations in relation to food safety and traceability
Quality Systems - Knowledge of ERP systems, data governance, and system integration concepts
Production and Processing — Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective manufacture and distribution of goods.
Data Management – Understanding of data structures, integrity and reporting
Mathematics — Knowledge of algebra, percentages, and their applications.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Learning – Understanding implications of new systems, technologies and regulatory changes
Active Listening – Effectively engaging with cross functional stakeholders
Coordination - Aligning actions across departments and sites
Critical Thinking – Identifying root causes of systems and process gaps
Instructing – Training others on systems, processes and requirements
Monitoring – Evaluating system performance, data integrity and compliance
Influencing – Educating stakeholders on risks and driving adoption of standardized practices
Selective Attention – Managing multiple priorities in a demanding environment with attention to detail
Problem Resolution – Identifying and resolving complex system and data issues
Communication — Strong verbal and written communication across all organizational levels
Time Sharing — Managing overlapping projects, deadlines and interruptions
System Thinking – Connecting processes, data and technology across functions

Nice To Haves

GFSI and Regulatory (FDA, USDA, State) inspection and audit experience
Experience working in multi-site manufacturing environments

Responsibilities

Follow all safety and food safety procedures.
Lead standardization and governance of quality and product data across ERP systems (SAP, Oracle, Baan, Snowflake)
Oversee implementation and optimization of traceability systems (e.g., Trustwell)
Develop and validate end-to-end traceability across the 1800 Flowers ecosystem and address gaps in processes and system execution
Translate regulatory and customer requirements into effective system workflows
Facilitate process standardization across manufacturing and quality functions
Develop and maintain SOPs aligned with regulatory and system requirements
Promote continuous improvement initiatives to enhance efficiency and compliance
Support internal and external audits; ensure compliance with FSMA, GFSI and customer standards
Implement system and process updates in response to regulatory changes
Develop reporting and KPIs to monitor data quality, traceability and system performance
Analyze trends, identify risks and provide actionable insights to leadership
Collaborate cross functionally with Quality, Operations, IT, Supply Chain and Procurement
Establish governance forums and drive alignment on data standards and system processes
Facilitate change management and training efforts to ensure successful system adoption across sites
Promote and strengthen a food safety culture by reinforcing accountability, increasing awareness of data and process impacts on food safety, ensuring consistent adherence to standards across all sites