Supervisor - Quality Cost Optimization
About The Position
The Quality Supervisor position entails leading a team of problem solvers to reduce the overall cost of warranty for Ford Motor Company. This is done using a two-pronged approach: 1) Lowering the Cost Per Repair (CPR) for warranty claims and 2) Implementing design solutions for High Time in Service (HTIS) Engine and Thermal System issues. The team utilizes best practice data analysis techniques to scope and prioritize issues, quickly implementing lower CPR. Once the CPR reduction is identified a rigorous problem solving process is deployed to develop root cause(s) and implement corrective actions. This position entails interesting and fast paced projects focused on customer service event waste elimination and design/physics related quality issues that manifest later in product life. Be a part of the team that is providing significant warranty spend and failure rate reduction to IPTSE and Ford Motor Company!
Requirements
- Leadership skills
- Problem-solving skills
- Data analysis skills
- Understanding of Cost Per Repair (CPR)
- Knowledge of High Time in Service (HTIS) Engine and Thermal System issues
- Experience with rigorous problem-solving processes
- Focus on customer service event waste elimination
- Understanding of design/physics related quality issues
Responsibilities
- Leading a team of problem solvers to reduce the overall cost of warranty for Ford Motor Company.
- Lowering the Cost Per Repair (CPR) for warranty claims.
- Implementing design solutions for High Time in Service (HTIS) Engine and Thermal System issues.
- Utilizing best practice data analysis techniques to scope and prioritize issues.
- Quickly implementing lower CPR.
- Deploying a rigorous problem solving process to develop root cause(s) and implement corrective actions.
- Focusing on customer service event waste elimination and design/physics related quality issues.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
