Supervisor - Quality Cost Optimization

Ford Motor • Dearborn, MI

2d • Hybrid

About The Position

In this position, the Quality Supervisor leads a team of problem solvers to reduce the overall cost of warranty for Ford Motor Company. This is achieved through a two-pronged approach: 1) Lowering the Cost Per Repair (CPR) for warranty claims and 2) Implementing design solutions for High Time in Service (HTIS) Engine and Thermal System issues. The team utilizes best practice data analysis techniques to scope and prioritize issues, quickly implementing lower CPR. Once CPR reduction is identified, a rigorous problem-solving process is deployed to develop root cause(s) and implement corrective actions. This position entails interesting and fast-paced projects focused on customer service event waste elimination and design/physics-related quality issues that manifest later in product life. The role contributes to significant warranty spend and failure rate reduction for IPTSE and Ford Motor Company.

Requirements

• Bachelor’s Degree in Engineering
• Strong ability to build collaborative relationships with cross-functional partners.
• Proven people leader skills.
• Familiarity/experience with Ford’s Strategic Problem Solving tools including key root cause identification tools (y=f(x), stress/strength interference, 3L5W, etc.).

Nice To Haves

• Masters Degree in Engineering, Engineering Management or M.B.A.
• Strong project management, problem solving and organization skills
• 5 plus years of experience leading large cross functional projects and teams.
• 5 years minimum of experience with internal combustion engines, thermal systems or after-treatment systems in one or more of the following areas: Design, Test, Controls, Calibration.
• 6-Sigma green belt, black belt and Design for Six Sigma experience
• Familiarity with Ford’s quality information systems and data analysis practices.
• Knowledge of key engine/powertrain subsystems including base engine, cooling, airpath, fuel, after-treatment, climate, etc.
• Familiarity with Ford’s Failure Mode Avoidance and Robustness and Reliability processes (P-Diagram, DFMEA, RCL, etc.)
• Excellent leadership, communication and presentation skills
• Self-starter with the ability to manage multiple work streams simultaneously
• Comfortable working in an environment with undefined processes to deliver CPR, warranty and R/1000 objectives.
• Flexibility to respond to new initiatives rapidly.

Responsibilities

• Lead data and returned part analysis discussions to define and prioritize CPR and HTIS projects for the engineering team.
• Lead an engine teardown and testing facility by setting engine selection strategy, ensuring maximum teardown throughput, collaborating with stakeholders to communicate findings, using data to select new projects, and determining the DRI for projects.
• Coach team members on techniques to rapidly execute lower CPR projects in conjunction with cross-functional partners (FCSD, Calibration / Controls, Powerpack, Thermal Systems, etc.).
• Coach team members on techniques to rapidly work through problem-solving process phases to quickly deliver solutions (8D, DFSS, DCOV, etc.).
• Lead CPR & High Time in Service Team to execute projects using 8D processes on aggressive timelines, using modern project management techniques.
• Design and execute/coordinate analytical and physical testing from component bench level to full powertrain/vehicle testing to identify root cause, replicate quality issues and validate fixes.
• Frequently present projects to senior management.
• Interface regularly with quality, powerpack and core engineers and Technical Specialists.
• Identify and document lessons learned for read across and read ahead to prevent recurrence.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager