Supervisor, Quality Control

VSP Vision•Melville, NY

4d•Onsite

About The Position

Responsible for the planning, implementation and supervision of procedures and operations of Quality Control and Systems. Supervise key functions of quality control operations for all materials in distribution center, inbound and outbound inventory including frames, cases, pop, and packaging. Ensure accurate and timely recording, tracking and reporting of all quality reviews, analysis and transactions. Monitor workflow and procedure for assigned areas. Implement and manage quality control procedures for inspection and compliance with product specifications including, but not limited to, visual product quality standards, compliance with product specifications and technical tolerances, damage or defective, accuracy of vendor documentation, inbound packaging, labeling, and carton marks. Plan and execute QC inspection schedules in line with all inbound freight to include issuance of allocation percentage of receipts for inspection, vendor documentation review for compliance and timely inspection process and return to inventory. Ensure daily system updates on all transactions. Monitor and report weekly compliance related issues; manufacturing quality, vendor documentation discrepancy, vendor receiving discrepancy, damages, inbound packaging, ticketing and labeling, system holds and QC blocks, and proposed resolutions. Manage and report vendor related issues to document non-compliance, propose and close corrective action, determine vendor chargeback, return to vendor for repair and vendor scorecard. Supervise production teams to ensure quality and packaging standards are checked during pick, VAS, and outbound ships and issues addressed timely. Oversee quality inspections during returns process to ensure goods posted back into inventory are compliant and meet standard. Inspect and send for repair or rework frames according to product standard and change requirement. Review quality concerns with leadership and recommend resolution to any routine or complex issues; communicate with factory sources and coordinate returns; assure quality resolution and track implementations. Work closely with other departments in supply chain, distribution center and sales to address and track issues for timely resolution and system updates. Supervise directly and/or through subordinates all activities associated with quality control procedures and compliance. Establish and maintain working relationships with key personnel and communicates with internal and external clients as needed. Manage team members including employees functioning as Assistant Supervisors, Lead Clerks, Clerks and temporary personnel. Responsible for recommending annual objectives and profit plan. Monitor hours worked, provide coaching and performance reviews for team members and temporary personnel. Supervise team member’s attendance records and schedules, and ensure that the department is properly staffed at all times. Interview for open positions as needed. Assure team members receive appropriate programs to develop technical and leadership skills, thereby stimulating personal growth and development of subordinates. Administer company safety program and takes timely corrective action to prevent injury and destruction of company property. Assist other teams to complete special projects or time sensitive tasks as needed. Perform all duties as assigned.

Requirements

Bachelor’s degree in a related field or equivalent experience.
Minimum of 2 years of leadership experience in a business-related environment.
Strong computer skills required.
Working knowledge of SAP preferred.
Working to intermediate knowledge of MS Excel preferred.
Excellent interpersonal communication skills required.
Excellent project management skills and experience managing large projects required.
Must be able to prioritize work.
Must be able to work accurately and safely under pressure.
Overtime and weekend hours may be required.
Travel domestic and international.

Responsibilities

Plan, implement, and supervise Quality Control procedures and operations.
Supervise quality control operations for all materials in distribution center, inbound and outbound inventory.
Ensure accurate and timely recording, tracking, and reporting of quality reviews, analysis, and transactions.
Monitor workflow and procedures for assigned areas.
Implement and manage quality control procedures for inspection and compliance with product specifications.
Plan and execute QC inspection schedules for inbound freight.
Ensure daily system updates on all transactions.
Monitor and report weekly compliance-related issues and proposed resolutions.
Manage and report vendor-related issues, including non-compliance and corrective actions.
Supervise production teams to ensure quality and packaging standards are checked during pick, VAS, and outbound ships.
Oversee quality inspections during the returns process.
Inspect and send for repair or rework frames according to product standards.
Review quality concerns with leadership and recommend resolutions.
Work closely with other departments to address and track issues for timely resolution.
Supervise all activities associated with quality control procedures and compliance.
Establish and maintain working relationships with key personnel and communicate with internal and external clients.
Manage team members, including Assistant Supervisors, Lead Clerks, Clerks, and temporary personnel.
Recommend annual objectives and profit plan.
Monitor hours worked, provide coaching, and conduct performance reviews for team members.
Supervise team member attendance records and schedules, ensuring proper staffing.
Interview for open positions.
Ensure team members receive appropriate development programs.
Administer company safety program and take corrective action to prevent injury.
Assist other teams with special projects or time-sensitive tasks.
Perform all duties as assigned.