Supervisor - Quality Assurance - Onsite at Dillon, SC

Harbor Freight•Dillon, SC

23h•Onsite

About The Position

The Supervisor, Quality Assurance assists with developing and implementing all aspects of the company’s Quality Assurance Program. The role drives department QA activities and workload to meet company goals, works with process owners to design and implement process controls, standards, and inspection checkpoints, and uses measurement tools to assess process performance against established standards, particularly for supplier quality. The supervisor facilitates or leads cross-functional problem-solving projects related to customer complaints, qualification testing, high return rates, and returned-product analysis. The position maintains the Supplier Quality Assurance Program and supplier audit system, supports supplier qualification and rating, and helps maintain QA documentation and inspection records. It also develops inspection protocols and best practices, provides technical assistance in quality methods, reviews customer complaints and return trends, and supports integration of QA into other organizational processes. The position has direct supervisory responsibility for non-exempt employees and guides the team’s weekly testing and documentation work.

Responsibilities

Drive results in department QA activities and workload to meet company goals.
Work with process owners to design and implement process controls, standards, and product or part inspection checkpoints.
Implement internal and external measurement tools to assess process performance against established standards, including supplier-quality measures.
Communicate with company personnel and others as required by projects, including creating detailed reports as needed.
Facilitate or lead cross-functional problem-solving projects involving parts or processes, customer complaints, qualification testing issues, high return rates, or returned-product analysis.
Create and maintain a supplier audit system to qualify factories and align quality engineers with global sourcing functions and processes.
Maintain the Supplier Quality Assurance Program, including vendor documentation for new items, quality levels, corrective actions, return reductions, and a supplier rating system.
Help maintain inspection check sheets, QC-hold inventory, returns data, first-article records, safety and regulatory certifications, and other QA documentation.
Help integrate the QA department into other organizational areas, such as new-item introduction, by identifying and implementing effective communication and feedback processes.
Develop inspection protocols and best practices to improve inspection efficiency and effectiveness.
Provide technical assistance to cross-functional departments in modern quality techniques and processes.
Review customer complaints and monitor returns to prioritize prevention of recurrence and identify emerging trends.
Maintain customer satisfaction and focus.
Ensure technical documentation and correspondence are timely, clear, and accurate.
Guide direct, non-exempt employees daily to complete and document the testing assigned for the week.
Perform additional duties as assigned by the manager.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
401(k) plan for eligible Associates
Accrual of paid time off up to 200 hours per year, inclusive of PTO, floating holidays, and paid holidays
Paid sick time up to 80 hours per year unless otherwise required by law
Annual discretionary bonus eligibility