Supervisor, Quality Assurance Operations

Hitchiner•Milford, NH

6d•Hybrid

About The Position

The Supervisor, Quality Assurance Operations is responsible for overseeing quality inspection activities that support manufacturing operations and customer requirements. The role ensures inspection processes, product disposition, quality controls, and related quality assurance activities are executed effectively and in accordance with applicable standards, specifications, and company requirements.

Requirements

High school diploma or equivalent required.
Five to eight years of progressively responsible quality, inspection, manufacturing, or related experience.
Thorough knowledge of quality inspection practices, product acceptance requirements, and nonconformance processes in a manufacturing environment.
Working knowledge of AS9100, IATF 16949, customer-specific requirements, and applicable quality management systems.
Ability to read and interpret engineering drawings, specifications, inspection requirements, and technical documentation.
Working knowledge of containment, root-cause analysis, corrective action, and continuous improvement methods.
Ability to analyze quality metrics and inspection data and identify trends, risks, and opportunities for improvement.
Ability to establish operational priorities and coordinate resources in response to changing production and customer requirements.
Strong communication, organization, decision-making, and cross-functional collaboration skills.
Proficiency with Microsoft Office and applicable quality or manufacturing systems.

Nice To Haves

Bachelor's degree in Quality, Engineering, Manufacturing, Business, or a related discipline preferred.
Previous experience providing direct supervision or leadership of employees preferred.

Responsibilities

Oversees source inspector and quality assurance operations activities across assigned U.S. operations to ensure inspection requirements are completed accurately and in support of production and customer needs.
Establishes operational priorities, coordinates inspection resources, and ensures work is performed in accordance with engineering drawings, specifications, work instructions, and applicable procedures.
Ensures inspection activities and related quality processes comply with company procedures, customer-specific requirements, IATF 16949, AS9100, and other applicable quality management system requirements.
Maintains effective inspection procedures and work instructions and supports internal, customer, and third-party audit activities.
Ensures quality issues are appropriately identified, contained, evaluated, and resolved.
Monitors inspection results and nonconforming material, coordinates timely disposition and containment activities, and supports investigations and corrective actions related to internal quality issues, customer complaints, supplier concerns, and quality near misses.
Monitors quality performance, inspection results, DPPM, cost of quality, and other applicable metrics to identify trends and opportunities for improvement.
Partners with Operations, Engineering, Manufacturing, Supply Chain, and other functions to improve product quality, inspection effectiveness, and process performance.
Maintains effective inspection processes and supports the qualification, certification, and continued competency requirements applicable to source inspection activities.
Identifies opportunities to strengthen inspection methods, quality controls, and organizational understanding of applicable quality requirements.
Oversees daily operations to ensure standards and service levels are met.
Directly supervises team members, including scheduling, task assignment, and performance management.
Participates in hiring, onboarding, and training department employees.
Conducts performance evaluations and provides ongoing coaching and feedback.
Ensures compliance with company policies and applicable regulations.
Supports employee engagement and retention strategies.
Leads implementation of small-scale process improvements to enhance team efficiency and service levels.
Monitors and analyzes team performance data to identify trends and inform staffing, workflow, and performance management decisions.