Supervisor, Property Claims

AMA - Alberta Motor Association•Edmonton, AB

9d•Hybrid

About The Position

As Supervisor, Property Claims, you’ll guide a team of property adjusters through complex, high-impact moments for our members—ensuring claims are handled fairly, efficiently, and with care. You’ll balance day-to-day operations with coaching, quality oversight, and forward-thinking planning, including preparing for and leading responses to catastrophe events. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing others, and understands how strong leadership in claims directly shapes member trust, experience, and long-term loyalty.

Requirements

Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims
Post-secondary education, with an insurance designation completed or in progress (CIP, FCIP, CRM preferred)
Strong knowledge of property policy wordings, building construction, and claims legislation
Proficiency with Microsoft Office and insurance operating systems
Proven leadership skills with the ability to guide teams through busy, high-pressure situations

Nice To Haves

Experience with estimating tools such as Xactimate

Responsibilities

Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance
Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members
Mentor adjusters through coaching, audits, and one-on-one development conversations
Handle escalations and sensitive files with professionalism and sound judgment
Ensure claims practices meet legislative, regulatory, and financial requirements
Approve reserves, settlements, denials, and use of experts where appropriate
Prepare, execute, and continuously improve AMA’s annual catastrophe response plan
Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners
Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service