Supervisor, Program Management

EVERSANA•Mason, OH

8d•Onsite

About The Position

The Supervisor is responsible for the day to day operations for a team of employees including hiring, planning and directing workflow, scheduling as per program needs, performance management and team development. The Supervisor guarantees compliance with key performance indicators and contractual obligations ensuring high levels of customer and client satisfaction. Additionally, the Supervisor works with leadership to develop policies and procedures, along with recognizing and recommending operational improvements. Our people leaders are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: Setting clear direction, effective plans and measurable outcomes Ensuring work is accomplished effectively by managing employee performance, work processes and other resources Engaging employees to maximize their discretionary effort Developing a pipeline of excellent talent to fill future business needs All other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: Supervise a team, promote a team environment and ensure that high quality standards are met in accordance with organization’s policies and procedures and applicable laws Oversee resolution of employee issues, evaluate, and coach performance Monitor key performance indicators to ensure compliance with client contract and customer satisfaction.

Requirements

GED/High School Diploma and 10 years’ experience or Associate’s Degree and 8 years’ experience
Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Experience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacy
Strong written and verbal communications
Advanced problem solving skills with the ability to perform detail-oriented work accurately
Experience resolving challenging customer relation issues in a professional manner
Ability to work with multiple stakeholders in a fast paced environment
Capable of working flexible hours based on the needs of the business

Nice To Haves

Bachelor’s Degree - Study in Life Sciences, Pharmacy, or Business related discipline
Experience with managed care, prescription benefits, reimbursement, medical billing and/or pharmacy
Previous supervisory experience

Responsibilities

Manage day to day operations of the team
Ensure Onboarding and training team members on all departmental policies and procedures
Identify and execute cross training opportunities
Schedule staff in accordance with program business needs and available site tools
Coach and develop direct reports which would include team huddles, and 1:1
Serve as a point of escalation for any customer complaints that require higher level of expertise
Interface with clients regarding operational performance as per program set up/needs
Continually evaluate the efficiency, productivity and accuracy of the team and make improvements to attain high levels of achievement in each area
Promote and implement effective teamwork within all levels and areas of the organization
Adapt to a fast paced, dynamic environment, maintain confidential information, make independent decisions and meet deadlines
Act as a backup for the team