Supervisor, Production Operations

FIS•US TX SAT 6550, TX

7d•Onsite

About The Position

Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.

Requirements

Bachelor's degree or equivalent combination of education, training, or work experience
5+ years’ experience leading 20+ direct reports in a manufacturing environment with people and equipment (electronic equipment)
Emotional intelligence
Knowledge of all processing phases and administration
Proficiency with communication, escalation management, and project management methods
Excellent verbal and written communication skills
Strong problem-solving, team, and time management skills
Ability to evaluate performance capabilities, counsel subordinates, and make projections of future expenses based on past expenditures
Ability to operate independently

Nice To Haves

Lean manufacturing and Continuous improvement methodology
Production, planning, and production control experience

Responsibilities

Manage daily operations of processing functions and maintenance of processing infrastructure, ensuring service level agreements are met in support of clients and company mission-critical business requirements
Oversee 30-35 people in a production environment, including staffing and assigning tasks to leads and direct reports
Set and achieve daily production goals and plan for longer-term SLAs, typically on a weekly basis
Manage multiple job functions through the card production process (printing, embossing, kitting, shipping)
Serve multiple customers daily, handle escalations, and solve problems
Provide guidance, hold the team accountable to goals, and manage productivity
Operate and manage people using equipment/machinery