SUPERVISOR, PRACTITIONER NETWORK OPERATIONS
About The Position
The Supervisor, Practitioner Network Operations is responsible for overseeing the growth of GreenShield's affiliate provider network and the day-to-day clinical operations of the mental health/counselling clinical program. This includes managing credentialing, interviewing, orienting, and onboarding new providers, as well as overseeing recredentialing cycles. The role also ensures efficient workflows, timely issue resolution, and strong provider support for the counselling program. The goal is to proactively address provider-related concerns to minimize service disruptions, improve operational efficiency, and maintain a high-quality client and provider experience, ultimately ensuring the delivery of a high-quality, engaged, and scalable provider network that supports GreenShield’s mission to expand access to exceptional care.
Requirements
- 3-5 years of experience supervising or mentoring staff in a healthcare or operational environment.
- Strong understanding of credentialing, recredentialing, and provider onboarding processes.
- Demonstrated ability to build provider engagement and maintain strong provider relationships.
- Excellent communication, problem-solving, and stakeholder-management skills.
- Proficiency with data tools, dashboards, and operational reporting.
- Proficiency in English is required for this position.
Nice To Haves
- Bilingual (English and French) is an asset.
- Experience working with counselling or mental-health provider networks is an asset.
- Experience in provider network operations, clinical operations, health services administration, or similar experience.
Responsibilities
- Lead and oversee all activities related to network expansion, including credentialing, interviewing, orienting, and onboarding new counselling providers.
- Develop, refine, and implement strategies to grow and strengthen the provider network based on identified gaps, utilization trends, upcoming launches, and organizational priorities.
- Build and maintain strong provider engagement by fostering positive relationships, supporting provider needs, and ensuring a high-quality experience throughout the provider lifecycle.
- Continuously improve screening, onboarding, registration, and verification processes to enhance both quality and provider satisfaction.
- Support the design and execution of network retention and engagement initiatives to maintain a committed, high-performing provider community.
- Oversee the full recredentialing lifecycle for counselling providers, ensuring compliance with clinical standards, regulatory requirements, and internal policies.
- Identify opportunities to streamline recredentialing workflows and enhance provider experience while maintaining rigorous quality standards.
- Ensure recredentialing processes reinforce ongoing provider engagement and alignment with program expectations.
- Support the day-to-day clinical operations of the counselling program by acting as a primary operational contact for counselling providers and responding promptly to inquiries or concerns.
- Coordinate resolution of provider-related issues, including scheduling, documentation, system access, and workflow challenges.
- Monitor operational risks and service gaps and escalating issues as needed to ensure continuity of care.
- Collaborate with internal stakeholders (clinical leadership, scheduling, credentialing, and systems teams) to support smooth program operations.
- Support provider onboarding, transitions, and ongoing engagement to promote efficiency and retention.
- Supervise and support a team of Practitioner Network Operations Specialists, providing coaching, guidance, and performance oversight.
- Lead onboarding and training for new team members to ensure consistent, high-quality execution of PNO processes and provider engagement practices.
- Support and guide the team in delivering provider information sessions, conducting screenings, and completing operational tasks required to support counselling providers.
- Collaborate with the Data Team to develop dashboards and reporting tools that inform decision-making, track provider engagement and network health, and support internal stakeholders (e.g., Account Management, Business Development, Proposal Writing).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
