Supervisor, Practice Ops - Oak Brook

Duly Health and Care • Oak Brook, IL

1d • Onsite

About The Position

This is a full-time, 40 hours/week position for a Supervisor of Practice Operations at a Weight Loss Clinic located in Oak Brook, IL. The role involves participating in planning discussions, managing staff schedules, ensuring resources meet daily workloads, assessing work against expected outcomes, and recommending process improvements. The supervisor will also be responsible for hiring, training, performance appraisals, and coaching staff, as well as addressing patient complaints. This role is part of the Management Team, representing the Practice to other Duly Health and Care management associates and potentially participating in committees. The supervisor will also act as a representative of Duly Health and Care in the community.

Requirements

• Current IL RN License
• Knowledge of OSHA, and HIPAA.
• If a clinical professional, current licensure in good standing required.

Nice To Haves

• Associates and or Bachelor's degree in Health care or Business Management preferred
• Prefer a minimum of two years in a supervisory role in a health care setting

Responsibilities

• Participates in planning discussions with input into goals for the Practice, focusing on schedules of staff and physicians ensuring resources are available to meet anticipated daily work loads.
• Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes. Recommends improvements in work processes.
• Hires, orients, and trains staff. Conducts performance appraisals, coaches and disciplines staff. Ensures work expectations, Duly and Practice policies are communicated and responsibilities are understood. Seeks guidance and support from Practice Manager in managing staff.
• Responds to patient complaints and works to resolve. Appropriately involves the Practice Manager if resolution cannot be reached.
• Member of the Management Team, representing their Practice to other Duly Health and Care management associates. May participate in Ad Hoc or Standing Committees. Representative of Duly Health and Care in the community at large.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree